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IT Service Desk Technician

1 month ago

Springfield, United States CoxHealth Full time

Summary

Best in Class Work Environment

5x Modern Healthcare Best Places to work

America’s Greatest Workplaces 2023 – Newsweek

Best Employers for New Grads 2023- Forbes

Greatest Workplace for Women 2023 - Newsweek

Benefits

Robust, fully customizable benefits package including Medical/Vision/Dental and more

No cost eCare visits

Employer-provided mental health services for employees and eligible family members

Retirement with employer match 

Tuition discounts and reimbursement available for continuing your education

Free and convenient parking

CoxHealth Fitness Center and Child Care discounts

Onsite delivery for CoxHealth Pharmacies and 1906 Employee StoreIT Service Desk Technician I:Job Summary

  • The IT Service Desk Technician provides technical support for end user hardware and software needs.  The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity.  In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed.  Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.  The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.

Job Requirements

  • Education

    • Preferred:  Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

  • Experience

    • Required: Minimum of 1-3 years healthcare or IT-related work experience OR Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

  • Skills

    • Knowledge of computer hardware

    • Exceptional written and oral communication skills

    • Exceptional interpersonal skills

    • Understanding of TCP/IP based networking

    • Work well with minimal supervision showing clear direction and initiative.

  • Licensure/Certification/Registration

    • N/A

    IT Service Desk Technician II:

  • Job Summary

    • The IT Service Desk Technician provides technical support for end user hardware and software needs.  The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity.  In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed.  Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.  The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.

    Job Requirements

    • Education

      • Preferred:  Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

    • Experience

      • Required:  2-6 years of experience in healthcare IT support or related field OR Associate degree in healthcare information technology, information technology, or a related field.

    • Skills

      • Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc.

      • Exceptional written and oral communication skills

      • Exception interpersonal skills, with a focus on rapport-building

      • Strong documentation skills

      • Understanding of TCP/IP based networking

      • Work well with minimal supervision showing clear direction and initiative

      • Strong analytical and problem-solving abilities

      • Ability to effectively prioritize and execute tasks in a high-pressure environment

      • Experience working in a team-oriented, collaborative environment.

    • Licensure/Certification/Registration

      • N/A

      IT Service Desk Technician III:

       

      Job Summary

      • The IT Service Desk Technician provides technical support for end user hardware and software needs.  The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity.  In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed.  Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.  The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.

      Job Requirements

      • Education

      • Preferred: Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

      • Experience

      • Required: 6-10 years of experience in healthcare IT support or related field OR Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

      • Skills

      • Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc.

      • Exceptional written and oral communication skills

      • Exception interpersonal skills, with a focus on rapport-building

      • Strong documentation skills

      • Understanding of TCP/IP based networking

      • Ability to conduct research into a wide range of computing issues

      • Ability to absorb and retain information quickly

      • Ability to present ideas in user-friendly, business-friendly, and technical language

      • Highly self-motivated and directed

      • Keen attention to detail

      • Proven analytical and problem-solving abilities

      • Ability to effectively prioritize and execute tasks in a high-pressure environment

      • Exceptional customer service orientation

      • Experience working in a team-oriented, collaborative environment

      • Proven leadership abilities

      • Ability to provide technical guidance and training to junior staff

      • Licensure/Certification/Registration

        • N/A

        IT Service Desk Technician IV:

       

       

     

 

  • Job Summary

    • The IT Service Desk Technician provides technical support for end user hardware and software needs.  The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity.  In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed.  Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.  The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.

  • Job Requirements
    • Education

        • Preferred: Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

    • Experience

        • Required: Minimum of 10 years healthcare or IT-related work experience, with at least 7 years in a similar role OR Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

         
    • Skills
      •  

        • Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc.

        • Exceptional written and oral communication skills

        • Exception interpersonal skills, with a focus on rapport-building

        • Strong documentation skills

        • Understanding of TCP/IP based networking

        • Work well with minimal supervision showing clear direction and initiative

        • Ability to conduct research into a wide range of computing issues

        • Ability to absorb and retain information quickly

        • Ability to present ideas in user-friendly, business-friendly, and technical language

        • Highly self-motivated and directed

        • Keen attention to detail

        • Proven analytical and problem-solving abilities

        • Ability to effectively prioritize and execute tasks in a high-pressure environment

        • Exceptional customer service orientation

        • Experience working in a team-oriented, collaborative environment

        • Extensive experience in managing a team of IT field support staff

        • Ability to develop and manage budgets

        • Ability to identify and mitigate risks

        • Exceptional strategic planning and project management skills.

    • Licensure/Certification/Registration

        • N/A