Current jobs related to Senior Service Desk Analyst - Springfield - webuyanycar.com USA

  • Senior Service Desk Analyst

    1 month ago

    Springfield, Pennsylvania, United States CarGroup Holdings LLC Full time

    Job Title: Senior Service Desk AnalystAt CarGroup Holdings LLC, we are seeking a highly skilled Senior Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and...

  • Senior Service Desk Technician

    3 weeks ago

    Springfield, United States Western New England University Full time

    Senior Service Desk Technician Western New England University is seeking Senior Service Desk Technician. The Senior Service Desk Technician is primarily responsible for handling the more technical and complex classroom and desktop software installations as well as configuring and supporting desktop management software tools such as those used for imaging,...

  • Front Desk Associate

    6 days ago

    Springfield, Virginia, United States Erickson Senior Living Full time

    Front Desk Associate at Erickson Senior LivingWe are seeking a skilled and friendly Front Desk Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service to our residents and visitors.Key Responsibilities:Greet and assist residents and visitors at the front deskAnswer phone calls and...

  • Service Desk Support Specialist

    4 weeks ago

    Springfield, Illinois, United States Lorven Technologies Full time

    Job DescriptionRole: Service Desk Analyst IIILocation: Fairfax County, VAJob Summary:We are seeking a highly skilled Service Desk Analyst III to join our team at Lorven Technologies. As a key member of our IT support team, you will be responsible for providing level 1 support directly to customers and advanced problem-solving support to resolve complex...

  • Service Desk Support Specialist

    1 month ago

    Springfield, Illinois, United States Lorven Technologies Full time

    Job DescriptionAt Lorven Technologies, we are seeking a highly skilled Service Desk Analyst III to join our team. As a key member of our service desk, you will provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in a Microsoft windows-based desktop environment.Key Responsibilities:Provide level 1 phone...

  • Senior Service Desk Specialist

    3 weeks ago

    Springfield, United States V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Senior Service Desk Specialist

    3 weeks ago

    Springfield, United States V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Senior Service Desk Specialist

    3 months ago

    Springfield, United States V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Senior Service Desk Specialist

    3 months ago

    Springfield, United States V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Service Desk Agent

    2 weeks ago

    Springfield, Massachusetts, United States Dunhill Professional Search & Government Solutions Full time

    Job Title: Service Desk AgentJob Summary:We are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at Dunhill Professional Search & Government Solutions. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key...

  • Senior Business Analyst

    4 weeks ago

    Springfield, United States Indev Full time

    Position Title: Senior Agile Business AnalystLocation: Hybrid remote with occasional client visits in Springfield, VA. 1 day per week up to 2 depending on the project.Position Overview: Indev is seeking an experienced Senior Agile Business Analyst who can support our growing Automation line of business. We are looking for someone in the greater Washington,...

  • Senior Business Analyst

    4 weeks ago

    Springfield, United States Indev Full time

    Position Title: Senior Agile Business AnalystLocation: Hybrid remote with occasional client visits in Springfield, VA. 1 day per week up to 2 depending on the project.Position Overview: Indev is seeking an experienced Senior Agile Business Analyst who can support our growing Automation line of business. We are looking for someone in the greater Washington,...

  • Senior Business Analyst

    4 weeks ago

    Springfield, United States Indev Full time

    Position Title: Senior Agile Business AnalystLocation: Hybrid remote with occasional client visits in Springfield, VA. 1 day per week up to 2 depending on the project.Position Overview: Indev is seeking an experienced Senior Agile Business Analyst who can support our growing Automation line of business. We are looking for someone in the greater Washington,...

  • Senior Service Desk Specialist

    3 weeks ago

    Springfield, United States V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Senior Management Analyst

    2 weeks ago

    Springfield, Virginia, United States Department of The Navy Full time

    Job SummaryWe are seeking a highly skilled Senior Management Analyst to join our team at the Department of the Navy. As a Senior Management Analyst, you will serve as a senior advisor to the Chief of Staff and Deputy Chief of Staff on the Enterprise Management (EM) portfolio.Key ResponsibilitiesPlan and manage elements of the Enterprise Management portfolio...

  • Senior Exploitation Analyst

    2 weeks ago

    Springfield, Virginia, United States ECS Limited Full time

    Job Title: Senior Exploitation AnalystECS Limited is seeking a highly skilled Senior Exploitation Analyst to join our team in Springfield, VA. As a Senior Exploitation Analyst, you will play a critical role in supporting our customers by applying advanced analytical methodologies to extract insights from large data sets.Key Responsibilities:Apply...

  • Senior Financial Analyst

    1 month ago

    Springfield, United States QUAD, a SolomonEdwards Company Full time

    Senior Financial Analyst Our client, a privately held organization located in Springfield, PA is seeking a Senior Financial Analyst to join their team. Hybrid work environment (four days in office).The Senior Financial Analyst is a newly created position reporting to the CFO, that will be responsible for the analysis of various data (sales, operating,...

  • Senior Imagery Analyst

    5 days ago

    Springfield, Illinois, United States ManTech Full time

    Job SummaryManTech International Corporation is seeking a highly skilled Senior Imagery Analyst to join our team in Springfield, VA. As a Senior Imagery Analyst, you will be responsible for providing imagery analysis services to support the creation of various geospatial products, including data sets, ground truth, and briefing materials. You will work...

  • Service Desk Support Specialist

    1 month ago

    Springfield, Illinois, United States ASM Research Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at ASM Research. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service, responding to...

  • Senior Imagery Analyst

    6 days ago

    Springfield, Illinois, United States Talent Gravity Full time

    Job Title: Imagery Analyst | Location: Springfield, VARequisition Overview:Talent Gravity is currently searching for a seasoned Imagery Analyst to provide direct intelligence support to several areas within the National Geospatial Intelligence Agency. Successful candidates will be part of high-profile teams primarily exploiting and analyzing NTM imagery and...

Senior Service Desk Analyst

3 months ago

Springfield, United States webuyanycar.com USA Full time
Job DescriptionJob Description

Summary:

The Senior Service Desk Analyst reports directly to the Service Desk Manager and assists with the support of the company’s infrastructure, networking, and technology administration. Responsibilities include serving as End User Support as well as providing second-level escalation support for the Service Desk as needed with a focus on supporting the technical execution of all service desk-related technologies.

Duties and Responsibilities:

  • Serve as a technical lead and assist with direction for all service desk-related technologies.
  • Act as escalation resource for service desk team members requests/incidents as well as act as a mentor for the Service Desk team.
  • Work on projects across all technology platforms, including Azure, Intune, Office 365, AAD and our service desk ticketing system
  • Work with the service desk manager to evaluate current processes, help find opportunities for automation/improvement and ensure process adherence by members of the Service Desk team.
  • Provision equipment for new locations, including but not limited to computers, security cameras, network equipment.
  • Maintain IT knowledge base for Service Desk/End users.
  • Create and document service requests, issues, problems, and changes. Provides hands-on troubleshooting/support as needed. Handle recurring business processes.
  • Research assignments, resolve problems, and teach colleagues about solutions.
  • Order and coordinate equipment and services for branch offices and facilitate equipment moves between locations, maintaining inventory. Lift and move computer equipment (up to 50 lbs.).
  • Maintain relationships and communication with vendors regarding orders and outages.
  • Collaboratively build and maintain knowledge base for IT support & develop standards.
  • Collaborate with stakeholders at all levels of the company to design, plan, deliver, revise, and troubleshoot solutions to business problems and challenges.
  • Identify needs for changes / projects and build requirements.
  • Assist colleagues with planning, troubleshooting, handling omissions, and thinking through potential impacts.

Required Skills and Abilities:

  • Must be detail-oriented and motivated to provide a positive customer experience.
  • Possess a strong desire to know “how” and “why” things work, inclined toward sustainable and manageable solutions.
  • Have self-awareness of strengths and opportunities, ability to introspect, and self-develop by engaging in continuous learning.
  • Strong written and oral communication skills, both technical and non-technical.
  • Demonstrated ability of effectively working on a team, both independently and collaboratively.
  • Strong attention to detail with excellent organizational and problem-solving skills.
  • Excellent customer service, interpersonal skills, and communication etiquette.
  • Commitment to continuous personal and professional growth and lifelong learning.
  • Ability to execute and thrive in stressful situations.
  • Proficient with company-based systems, Microsoft Windows, Office Suite, and other computer-based applications.

Educational Requirements and Experience:

  • At least five (5) years’ experience demonstrating/using the following:
    1. Office 365, as an administrator and a user.
    2. PowerShell, automation tools, and scripting.
    • Azure
    • Windows 10 administration and networking
    • Intune MDM, imaging tools and software packaging
  • Bachelor’s degree from an accredited university, preferred – not required.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times.


INDSJ