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P&O Cruises

2 months ago

Overland Park, United States Carnival UK Full time
P&O Cruises - Communications Manager

P&O Cruises are pleased to present an exciting opportunity onboard our ships in the guest experience operation as a Communications Manager.It takes great passion and real dedication to maintain our position at the top. That's why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential and receive attractive company benefits. Join us on our journey, apply now.The Communications Manager in conjunction with the heads of departments coordinate shipboard activities and produce passenger information onboard. Enlighten passengers on promotions, the daily entertainment programme and upcoming events to encourage onboard revenue generation.Primary Responsibility of the Role:
  • Ensure an effective onboard communications strategy that meets corporate objectives and effectively lead accurate passenger communications which is in line with company brand guidelines. Effectively manage relevant information systems ensuring all requests and issues are resolved in a customer focused and timely manner. Coordinate onboard technical support for emerging / changing technology. Liaise with the Technical department to ensure effective support is maintained where required.Gather and compile information from shore and onboard departments to produce the daily programme / newspaper. Proof read and where required edit the daily programme / newspaper and ensure it is printed in a timely manner for distribution to passengers.Attend onboard revenue meetings to understand the full series of planned activities, promotions, passenger demographics and itineraries to effectively plan the programme for present and future cruises. Allocate venues based on revenue generating ability.Produce other forms of information such as passenger signage, hand outs, in-cabin television guides and welcome letters, as applicable. Coordinate passenger information and templates received from shore side and disseminate to the relevant departments. Before publicly displaying or distributing to passengers, review all onboard printed materials, ensuring accuracy, consistency and quality. Ensure print shop is maintained at auditable standard.Understand the effectiveness of onboard communications and channels on an ongoing basis and make recommendations to review and amend the strategy as appropriate.Attend corporate sponsored social events as required.Responsible for Video on demand activities on ships without the Digital Media Manager role.
Requirements for this role:
  • Experience of working within a customer service environment Strong administration experiencePrevious experience of design software such as Indesign and Adobe Experience of Video On Demand systems and digital signage an advantage Experience of graphics programmes such as Photoshop, Quark or GIMP Experience of working in visual marketingExcellent command of written and spoken English

We are currently recruiting for our Talent Pools to fill anticipated roles in 2024 and beyond. Please note that throughout the Recruitment & Onboarding process you may not be advised of an immediate start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you.

It takes great passion and real dedication to maintain our position at the top. That's why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential and receive attractive company benefits. Join us on our journey, apply now

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We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of

everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.