Customer Service

22 hours ago

Richmond, United States PeopleShare Full time
Drive your career forward as a Title Clerk – Where every detail shifts into place PeopleShare is looking for motivated individuals to join our Team as a Title Clerk in Richmond, VA
Title Clerk / Customer Servcie Representative Job Details:
  • Schedule: M-F 8:30am - 5:00pm
  • Pay Rate: $20 - $25 hr
  • Temp to hire

Title Clerk / Customer Servcie Representative Job Description:
  • Ensures customers receive, efficient and courteous attention for all contacts and transactions.
  • Familiarity with procedures for handling all aspects of customer complaints or disputes. Resolves customer complaints in a friendly, courteous manner. Advises the Office Manager of all serious complaints or incidences.
  • Resolves arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations.
  • Recommends new customer services and procedures to the Office Manager.
  • Maintains a good flow of communication with management and office personnel.
  • Ensures proper follow-through on all directives, bulletins, schedules and accounting from the Office Manager or other corporate sources.
  • Understands and enforces the auction's arbitration policies and procedures.
  • Performs customer arbitration transactions in a prompt and courteous manner.
  • Researches and recommends options and resolutions to the General Manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.).
  • Communicates all final decisions to the customer and coordinates the post-sale process.
  • Coordinates third-party inspections and performs proper recordkeeping.
  • Practices proper loss prevention and reaction procedures in accordance with policy.

Title Clerk / Customer Servcie Representative Job Requirements:
  • Six to eight years of clerical experience.
  • Two to four years of automotive industry experience.
  • Notary designation preferred.

Required Knowledge, Skills and Abilities
  • Ability to work in a high performance, fast-paced team environment.
  • Excellent verbal and written communication and interpersonal skills.
  • Maintain a professional appearance with a positive attitude.
  • Maintain a reliable and dependable attendance record.
  • Proficient in Microsoft Office, with aptitude to learn new software and systems.
  • Strong attention to detail and accuracy.

Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.


PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 6 states. Our openings include receptionist, assembly, assembler, carpentry, construction, data entry, customer service, inside sales representative, assembly, assembler, carpentry, title clerk, CSR, Customer Service Representative, Notary, title clerk , construction, collections, office managers, call center, title clerk, CSR, Customer Service Representative, Notary, title clerk , administrative assistant, customer service, inside sales representative, accounts payable clerk, accounts receivable clerk, title clerk, CSR, Customer Service Representative, Notary, title clerk , file clerk, warehouse, assembly, order pickers, production, pickers, packers, title clerk, CSR, Customer Service Representative, Notary, title clerk , customer service, inside sales representative, forklift, machine operators, customer service, inside sales representative, and maintenance mechanics. assembly, assembler, carpentry, construction, title clerk, CSR, Customer Service Representative, Notary, title clerk , 
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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