Assistant Store Manager

1 week ago

South Kingstown, United States Cox Communications Full time
Getting a sales team stoked about selling is a specialtalent. Sure, good sales teams already show up with loads ofambition, but as an Assistant Store Manager , you'll help themalign around creating the best sales experience possible. You'llshare your contagious passion for excellence, while keeping up withthe performance of the store. Marketing and merchandising programsare part of your purview, from helping develop sales strategies togrowing the customer base. And you'll keep a keen eye on thecompetition, watching pricing trends for peakpositioning.

You know the drill with retailschedules - it's all about your flexibility. So, know that workingsome evenings, weekends, and holidays are a part of the overallpicture. You'll report to the Store Manager, while indirectlymanaging the team of pros at our store...and when the Store Manageris out, you're handling some of their day-to-day responsibilities.Speaking of responsibilities...

What You'll Do

Along with whatwe just described; we've put together a list of some of the otherthings you'll need to do as an Assistant Store Manager.You'll:

  • The ASM typicallyoversee a smaller to moderate volume store with fewer transactionsand lower customer traffic. They indirectly manage a team typicallyconsisting of 2 to 5 sales representatives
  • Translate performance goals and objectives for the team as well asindividual employees (sets weekly, monthly, and individual salesgoals)
  • Manage against store revenue to driveacquisition and retention initiatives (monitoring progress,providing feedback, adjusting goals as needed to achieve storetargets).
  • Provide ongoing training andcoaching for sales staff to ensure sales performance objectives aremet
  • Facilitate weekly sales meetings toensure sales associates are aligned to corporate initiatives,including customer and product strategies
  • Serve as a point of escalation for complicated sales and/orcustomer disputes
  • Ensures staff is properlytrained by planning and executing training, identifyingopportunities for staff development, and coordinating execution ofcorporate learning initiatives
  • Supporttroubleshooting for customer technical problems and sales toolsrelated issues
  • Assesses local competitiveassortment and pricing trends and escalates competitivediscrepancies to leadership
  • Serve as the SMEof all product knowledge and agent sales tools
  • Assist with hiring, onboarding, developing, andscheduling sales staff
  • Assist with dailycash reconciliation and weekly store audits as assigned
  • Assist with store and sales floor inventory to ensurealignment with corporate store design strategy
  • Assist with Operational Expenses and Cost Optimization(Headcount, Inventory Budget, Workforce Management, and other storeexpenses)


It's a lot ofwork, but with great responsibility come great rewards. Read tofind out more.

What's In It ForYou?

Really good question, andwe have some good answers that we hope youlike.

We want you to feel cared for andrespected (like you do with our customers), and that starts withCox's highly competitive pay plus uncapped commission plan andother compensation perks (401k + company matching, comprehensivemedical benefits, etc.). We also offer free Internet and other Coxdiscounted services, tuition reimbursement for academic pursuits,adoption assistance, paid time off to volunteer, childcare andeldercare resources, pet insurance and muchmore.

Good work should be rewarded, and not justwith a healthy paycheck. The Cox culture is one that values peoplemore than technology, so it's our goal to make sure you feelrecognized for your contributions. It's also important to workalongside colleagues who "get you." At Cox, you'll find a workplacewhere relationships are crafted with care and successes arecelebrated with high fives. We strive to create an environmentwhere you can do you, and everyone from leadership to new hires cansupport and feel supported.

Growth is a goodthing, and you'll have opportunities to learn and train so you cansharpen your skills and explore opportunities across the Cox familyof businesses that will continue to challenge and empower you. Inthe future, you may have the opportunity to cultivate customerrelationships in other sectors where we operate like cleantech,health care and new forms of transportationmobility.

Who You Are

Minimum

  • HighSchool Diploma/GED and 3 years' experience in a related field. Theright candidate could also have a different combination, such asany level degree/certification beyond a HS diploma/GED in a relateddiscipline and 1 year of experience; or 5 years' experience in arelated field


Preferred

  • 1 year ofmanagement or leadership experience (preferably in Wireless,Telecommunications and/or Retail Sales)
  • Previous experience with store operational duties
  • Experience selling Wireless/Mobile products stronglypreferred
  • Fluency in Spanish, both writtenand spoken
  • Leadership experience is ideal
  • Ability to be mobile in store for longperiods of time to assist with greeting customers and demonstrateproducts and services
  • Ability to motivateand coach staff to meet established sales, retention, and customerexperience targets
  • Strong interpersonal,verbal, and written communication skills; ability to buildrelationships and adapt to a diverse customer base required
  • Strong business acumen with an understandingof how to run a successful store
  • Ability towork and multi-task in a fast-paced, constantly changingenvironment; able to prioritize and adjust approach based oncurrent environment
  • Computer literacy withan aptitude for learning communication products, services, andaccessories
  • Ability to lift 25-50 pounds tohelp manage stock room inventory


Come join the Coxfamily of businesses and make your mark today

USD 22.21 - 33.37 perhour

Compensation:

Hourlypay rate is $22.21 - $33.37/hour. The hourly rate may vary withinthe anticipated range based on factors such as the ultimatelocation of the position and the selected candidate's experience.In addition to the hourly range identified herein, this role isalso eligible for an annual incentive/commission target of$13,056.00.

Benefits:

Employeesare eligible to receive a minimum of sixteen hours of paid time offevery month and seven paid holidays throughout the calendar year.Employees are also eligible for additional paid time off in theform of bereavement leave, time off to vote, jury duty leave,volunteer time off, military leave, parental leave, and COVID-19vaccination leave.

About CoxCommunications

Cox Communications isthe largest private telecom company in America, serving six millionhomes and businesses. That's a lot, but we also proudly serve ouremployees. Our benefits and our award-winning culture are just twoof the things that make Cox a coveted place to work. If you'reinterested in bringing people closer through broadband, smart hometech and more, join Cox Communicationstoday

AboutCox

Cox empowers employees to build abetter future and has been doing so for over 120 years. Withexciting investments and innovations across transportation,communications, cleantech and healthcare, our family of businesses- which includes Cox Automotive and Cox Communications - is forginga better future for us all. Ready to make your mark? Join ustoday

Benefits of working at Cox may includehealth care insurance (medical, dental, vision), retirementplanning (401(k)), and paid days off (sick leave, parental leave,flexible vacation/wellness days, and/or PTO). For more details onwhat benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunityemployer - All qualified applicants/employees will receiveconsideration for employment without regard to that individual'sage, race, color, religion or creed, national origin or ancestry,sex (including pregnancy), sexual orientation, gender, genderidentity, physical or mental disability, veteran status, geneticinformation, ethnicity, citizenship, or any other characteristicprotected by law.

Statement to ALL Third-PartyAgencies and Similar Organizations: Cox accepts resumes only fromagencies with which we formally engage their services. Please donot forward resumes to our applicant tracking system, Coxemployees, Cox hiring manager, or send to any Cox facility. Cox isnot responsible for any fees or charges associated with unsolicitedresumes.

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