Pharmacy Customer Service Associate

1 week ago

Miami, United States Walgreens Full time

Job Description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
  • Prefer good computer skills.
  • Prefer the knowledge of store inventory control.
  • Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefitsPDN-9dafcc41-1b30-4eeb-936e-b41ef79ce72f

  • Customer Service Representative

    2 weeks ago

    Miami, United States CVS Pharmacy Full time

    **Job Summary**We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in our Miami office. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers via phone and other communication channels.**Key Responsibilities:**Handle customer inquiries and...

  • Pharmacy Assistant Professional

    3 weeks ago

    Miami, Florida, United States btv pharmacy Full time

    Job SummaryWe are seeking a highly skilled and bilingual Pharmacy Technician to join our team at BTv Pharmacy. As a Pharmacy Technician, you will play a vital role in supporting our pharmacists in providing exceptional patient care.About the RoleThis is a full-time and part-time opportunity for individuals who are passionate about delivering excellent...

  • Pharmacy Relationship Manager

    5 months ago

    Miami, United States America's Pharmacy Group, LLC Full time

    Whether you are working in a Pharmacy looking for additional income, a seasoned healthcare sales expert, or aspiring to break into the Medical Sales industry, Healthcare Marketing Group, LLC provides an excellent opportunity for you.As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer...

  • Pharmacy Relationship Manager

    2 weeks ago

    Miami, FL, United States America's Pharmacy Group, LLC Full time

    Whether you are working in a Pharmacy looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, Healthcare Marketing Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You...

  • Customer Service Representative

    5 days ago

    Miami, United States CVS Health Full time

    About CVS Health:CVS Health is shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person's unique healthcare needs. Our purpose is bringing our heart to every moment of your health, and we're looking for someone who shares this...

  • Customer Service Associate

    2 days ago

    Miami, Florida, United States Seacoast Bank Full time

    Customer Service Associate Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Seacoast Bank. As a key member of our branch staff, you will play a critical role in delivering exceptional customer service and ensuring that our customers' financial needs are met.Salary and...

  • Customer Service Associate

    2 months ago

    Miami, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 6770 BIRD ROAD [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address customer...

  • Customer Service Associate

    3 months ago

    Miami, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 19167 S DIXIE HWY [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Associate

    1 month ago

    Miami, United States Fresco y Mas Full time

    Fresco y MasFresco y Mas Retail Stores - 12254 SW 8TH STREET [Retail Associate / Cashier] As a Customer Service Associate at Fresco y Mas, you will: Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Representative

    3 days ago

    Miami Beach, Florida, United States CVS Health Full time

    About the RoleThis retail store associate position is an excellent opportunity for individuals who enjoy providing outstanding customer service and working in a dynamic environment. You will be responsible for maintaining a well-stocked sales floor, supporting pharmacy operations, and embracing new services and loyalty programs that support our purpose of...

  • Director of Pharmacy Operations and Services

    2 weeks ago

    Miami, Florida, United States HCA Florida Mercy Hospital Full time

    About HCA Florida Mercy HospitalHCA Florida Mercy Hospital is a leading healthcare provider dedicated to delivering exceptional patient care. Our team is passionate about making a positive impact on our patients' lives.Role OverviewWe are seeking a highly skilled Manager Pharmacy Operations for our pharmacy department. As a key member of our team, you will...

  • Senior Director of Pharmacy Services

    2 weeks ago

    Miami, United States The University of Miami Full time

    Job DescriptionThe Senior Director of Pharmacy Services will be responsible for leading our pharmacy operations at UHealth, focusing on improving patient outcomes, reducing costs, and enhancing overall quality of care.Main ResponsibilitiesCollaborate with healthcare leaders to develop and implement strategic plans for pharmacy services.Ensure compliance with...

  • Pharmacy Call Center Specialist

    7 days ago

    Miami, United States Abarca Health Full time

    What you'll do In a few words... Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... Providing high quality services to client and beneficiaries is at the core of what we do every day! The PBM Operations & Services team is the...

  • Customer Service Associate

    2 days ago

    Miami, United States Sam's Club Full time

    Company OverviewSam's Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. As a Retail Customer Service Associate, you will play a key role in providing exceptional customer service to our members, ensuring they have a positive shopping experience, and driving sales growth.SalaryThe hourly wage...

  • Customer Service Associate

    2 days ago

    Miami, United States DSW Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Associate to join our team at DSW. As a key member of our team, you will be responsible for providing excellent customer service and supporting the sales process.Key Responsibilities• Greet customers warmly and engage in conversation to understand their needs• Process sales...

  • Customer Service Associate

    1 day ago

    Miami, United States Enterprise Mobility Inc Full time

    Company OverviewWe are a leading provider of enterprise mobility solutions, seeking a skilled Customer Service Associate to join our team. Our company is dedicated to delivering exceptional customer experiences, and we're looking for someone who shares our passion for providing top-notch service.This is a full-time seasonal position with a competitive salary...

  • Pharmacy Call Center Specialist

    1 month ago

    Miami, United States Abarca Health Full time

    What you'll do In a few words... Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... Providing high quality services to client and beneficiaries is at the core of what we do every day! The PBM Operations & Services team is the...

  • Pharmacy Call Center Specialist

    4 weeks ago

    Miami, United States Abarca Health Full time

    What you'll do In a few words... Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... Providing high quality services to client and beneficiaries is at the core of what we do every day! The PBM Operations & Services team is the...

  • Customer Service Associate

    2 days ago

    Miami, Florida, United States RODRIGO PLANTER - State Farm Agent Full time

    Key Responsibilities: Our ideal candidate will possess excellent communication skills, multitasking abilities, and a professional demeanor. They will be responsible for:- Greeting clients and visitors, directing them to the correct team member;- Handling incoming phone calls, responding to client inquiries, and maintaining accurate records;- Providing...

  • Customer Service Associate

    2 days ago

    Miami, United States Dal-Tile Full time

    About Dal-TileAs the largest manufacturer of tile and natural stone in the United States, we are committed to helping our employees succeed. Our close-knit team of dedicated professionals is what makes us a success today.We support our people with a family-friendly work environment, opportunities for growth within the company, unique benefits that go beyond...