Current jobs related to Customer Service Specialist - Creve Coeur - Heartland Dental and Supported Offices

  • Customer Service

    2 months ago

    Creve Coeur, United States Waterway Carwash Full time

    Overview:  Waterway is now hiring Customer Service - Representatives at our Creve Coeur location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...

  • Customer Service

    5 days ago

    Creve Coeur, United States Waterway Carwash Full time

    Overview:  Waterway is now hiring Customer Service - Representatives at our Creve Coeur location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...

  • Customer Service

    2 months ago

    Creve Coeur, United States Waterway Carwash Full time

    Overview:  Waterway is now hiring Customer Service - Representatives at our Creve Coeur location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...

  • Customer Service Representative

    6 days ago

    Creve Coeur, United States Heather Berry Farmers Insurance Full time

    Looking to take the next step in your career today? The Heather Berry Agency in Creve Coeur, Missouri, is looking for a motivated and dynamic individual to join our team as a Part-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment while building rapport with...

  • Customer Service Specialist

    1 week ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    Join Glacier Bancorp as a Customer Service Specialist! At Glacier Bancorp, we are dedicated to fostering a supportive environment for our employees and the communities we serve. We believe in working together for a brighter future. About the Role:As a Customer Service Specialist, you will be an integral part of our team, providing exceptional service to our...

  • Friendly Customer Service Representative

    3 weeks ago

    Creve Coeur, United States VCA Animal Hospitals Full time

    Do you love animals and have some knowledge of Vet Med? Or are you a friendly person who likes to learn about new things? If so, we are the place for you. We are a busy 4-doctor practice in West St. Louis County looking for a Veterinary Customer Service Representative (sometimes referred to as Receptionist). We are seeking an experienced Client Service...

  • Customer Service Specialist

    1 week ago

    Coeur d'Alene, Idaho, United States Glacier Bancorp Full time

    Position OverviewAre you passionate about delivering exceptional service? We are!At Glacier Bancorp, we pride ourselves on our commitment to our communities and our employees.We are currently looking for a dedicated Customer Service Specialist to enhance our team. This role is ideal for individuals seeking a rewarding career in the financial sector, offering...

  • Call Center Customer Service Representative

    4 days ago

    Creve Coeur, United States Ultimate Staffing Full time

    General Application: This is a general application which allows candidates to submit a resume for review to be considered for possible future opportunities. Do you have a experience as Customer Service Representative in a Call Center? Work with the best staffing firm in St. Louis to help you find your next opportunity! Ultimate Staffing is always seeking...

  • Sales and Service Technician

    1 month ago

    Creve Coeur, United States Bridgestone Full time

    Position Summary Sign-on bonus of $750! (for first-time hires) The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products...

  • Detailing Specialist

    11 hours ago

    Creve Coeur, Missouri, United States Teph Seal Full time

    Job DescriptionJob Title: Detailing SpecialistJob Summary:Teph Seal is seeking a highly skilled and detail-oriented Detailing Specialist to join our team. As a Detailing Specialist, you will be responsible for providing exceptional customer service and ensuring that all vehicles are detailed to the highest standards.Responsibilities:Wash and clean the...

  • EEO Specialist

    4 weeks ago

    Creve Coeur, United States Insperity Full time

    Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the...

  • Technical Support Specialist

    2 months ago

    Creve Coeur, United States CMIT Solutions St. Louis Full time

    Job DescriptionJob DescriptionTechnical Support SpecialistYou will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.We are looking for technically competent problem solvers who demand...

  • EEO Specialist

    4 weeks ago

    Creve Coeur, Missouri, United States Insperity Full time

    Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the...

  • Physician Relations Specialist

    3 months ago

    Creve Coeur, United States M3USA Full time

    Job DescriptionJob DescriptionCompany DescriptionPracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.As the physician recruiting industry...

  • Mobile MRI Imaging Specialist

    1 week ago

    Creve Coeur, Missouri, United States Ethos Medical Staffing Full time

    Ethos Medical Staffing is currently seeking a Mobile MRI Imaging Specialist for a travel assignment.Position Overview & RequirementsSpecialty: MRI Imaging SpecialistDiscipline: Allied Health ProfessionalDuration: 12 weeksWeekly Hours: 36 hoursShift: 12-hour daysEmployment Type: TravelAre you interested in a rewarding Mobile MRI Imaging Specialist position?...

  • Pet Care Specialist

    3 days ago

    Creve Coeur, Missouri, United States 4-Legged Kids Inc Full time

    About 4-Legged Kids IncWe are a reputable and established pet care company providing top-notch services to pet owners in the St. Louis area. Our team of dedicated professionals is passionate about delivering exceptional care to animals, and we're seeking like-minded individuals to join our team.Job SummaryWe are seeking a reliable and compassionate Pet Care...

  • Traveling Banking Specialist

    7 hours ago

    Creve Coeur, Missouri, United States FirstBank Full time

    About the RoleWe are seeking a highly skilled and customer-focused Traveling Banking Specialist to join our team at FirstBank. As a key member of our team, you will play a vital role in facilitating client support and ongoing utilization of our banking technology and client interaction within FirstBank.Key ResponsibilitiesClient Support: Provide lobby...

  • Healthcare Recruitment Specialist

    5 days ago

    Creve Coeur, Missouri, United States M3USA Full time

    Job OverviewCompany Overview:M3 USA stands as a leader in healthcare innovation, delivering digital solutions across various sectors including healthcare, life sciences, and pharmaceuticals. Our commitment to leveraging technology for improved health outcomes has driven our growth since our establishment in 2000.We are currently seeking a Physician Relations...

  • Client Sourcing Specialist

    4 weeks ago

    Creve Coeur, Missouri, United States M3USA Full time

    Company DescriptionPracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.As the physician recruiting industry evolves, PracticeMatch continues...

  • Electrical Repair Specialist

    4 days ago

    Creve Coeur, Illinois, United States Genesee & Wyoming Full time

    Electrical Repair SpecialistGenesee & Wyoming Inc. is seeking a skilled Electrical Repair Specialist to fill a critical role in our operations.Job Summary:The Electrical Repair Specialist performs advanced troubleshooting and electrical repairs on all diesel-electric locomotive equipment, ensuring optimal performance and safety.Key Responsibilities:Ensure...

Customer Service Specialist

2 months ago

Creve Coeur, United States Heartland Dental and Supported Offices Full time
Operations Services - Customer Service

The Customer Service team is the front-line support that provides exceptional service and creates resolutions along with high level internal communication. The target is to ensure excellent service standards and high customer satisfaction are maintained. The Customer Service team is responsible for answering system and process questions; suggesting company best practices while providing data analysis to the Business Partner team to improve processes and provide continuous education.  The Customer Service team is the vital link between our field administrators, team members, and support office departments. 

With more than 1,400 dental offices supported across 38 states, over 10,000 team members and over 2,300 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support.

This position is one of three sub-departments under Operations Services and works closely with both the Business Partner and Project Management teams and reports directly to the Operations Services Manager-Customer Service.


Overview of job duties & responsibilities

  • Provide world class front-line communication for internal and external customers
  • Recommend and suggest company best practices and potential solutions to meet the customers’ needs
  • Efficiently document incoming inquiries/questions to collaborate with the Business Partner on what trainings would be beneficial companywide
  • Act as subject matter expert for Heartland Dental systems
  • Partner with various departments and stakeholders to accomplish a common goal.
  • Ability to coach and train team members in a one-on-one setting within the organization
  • Mediate and resolve patient conflicts to a win-win resolution at the office level
  • Research and gather time sensitive documents in a confidential manner
  • Provide Dentrix support and trouble shooting
  • Foster and grow Support Office partnerships between departments and sub-departments
  • Assist with patient accommodation requests through working relationship with third party vendor(s)
  • Ability to define and refer clinical questions to the Education Department, Regional Mentors, and Clinical Operations as needed
  • Assist the Compliance team with daily administrative support
  • Support the disposition process through records requests, software rekeys, rescheduling of patients, etc.
  • Support operations and offices through office closures and natural disasters

Minimum Requirements

  • Associate degree with 2+ years of relevant experience or Bachelor’s degree with at least 1 year of relevant experience
  • Practical knowledge of Operational concepts
  • Strong computer skills, including experience with Microsoft Word, Outlook Excel and PowerPoint
  • Strong organizational skills, accuracy and attention to detail 
  • Ability to work well under pressure and prioritize multiple tasks
  • Strong verbal and written communication skills with the ability to adapt communication style to different personalities
  • Ability to answer telephone calls and communicate information to callers
  • Ability to interact with co-workers in a collegial manner to accomplish common tasks
  • High level of maturity, personal initiative, and sound judgment
  • Exceptional analytical and conceptual thinking skills

Desirable Qualifications

  • Operational and Customer Service experience, preferably within the dental industry
  • Prior experience with dental management software (Dentrix) preferred

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.