Lead Front Desk Agent

3 weeks ago

Escondido, United States Hyatt Vacation Club at The Welk Full time
Hourly Rate: $21.20

Are you looking for a place where meaningful moments are made together?  

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a LeadGuest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

Where great benefits lead to a life fulfilled.

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

Site Specific Perks

  • Free On-Site Parking 

  • Department celebrations

  • Associate Appreciation Week

  • Monthly associate recognition and reward programs

  • Stipend for work shoes

As a LeadGuest Services Associate, a typical day will include: 

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

  • Answers telephone calls and routes calls to the proper department as applicable.    

  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.  

  • Assists management with training new associates or hourly duties as needed.  

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

To Become a LeadGuest Services Associate at HVC: 

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

  • Specific job duties may differ by property, size of team, or facility. 

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online

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