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Manager, Proposal Content and Development

2 months ago

Eden Prairie, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Content Management and Development Manager is responsible for the development and management of standard proposal content as performed by a team of individuals, Content Development and Outreach Analysts. The manager trains and coaches individuals who are responsible for: internal research through organizational Subject Matter Experts (SME) for development of new standard content based on that research, support SME outreach requests for live RFPs, and regular maintenance of the standard content for accuracy and timeliness through periodic review of the materials with the SME. The manager supports the team's use of the RFPIO/Responsive proposal database tool for the associated workflow. The manager also contributes to projects that support the team's or the overall department's initiatives.

If you are located in the EST or CST time zones, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Provide oversight to team member internal SME research to fulfill proposal inquiries
  • Provide oversight to team member standard proposal content (including language and exhibit material) development based on SME research
  • Provide oversight to team member maintenance of standard proposal content based on periodic review with the SME
  • Provide oversight to team member use of proposal database for outreach, content maintenance and development
  • Maintain a working knowledge of the topics for which the team is responsible and working relationships with SMEs to proactively support the quality and accuracy of proposal responses and standard content
  • Actively seek and implement ways to make standard content strategic, compelling and competitive in the market
  • Coach team members to achieve quality standard proposal responses that may be used on an ongoing basis
  • Collaborate with UnitedHealth Group businesses to assure content integrity and message alignment as needed
  • Maintain a thorough understanding of RFP and sales strategy documents
  • Ensure team adherence to Style Guide, grammar and spelling rules
  • Assist team members in writing ad hoc proposal responses and standard responses appropriate for use in the proposal database, where necessary
  • Drive adoption of the RFPIO/Responsive tool and actively seek out improvements to established processes
  • Contribute to the creation and maintenance of team process documentation, trainings, presentations and reference materials
  • Drive team knowledge sharing with internal customers via newsletters and team meetings
  • Provide direct feedback to team members to foster a learning and growth environment and encourage heightened team member engagement through open collaboration and idea sharing

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of PBM knowledge
  • 5+ years of proposal-related experience and content management
  • Proven solid written and oral communication skills
  • Proven strategic proposal writing experience
  • Proven track record of exceptional workflow and timeline management
  • Experience with Microsoft Office applications
  • Previous experience, coaching, mentoring, acting SME or team lead

Preferred Qualifications:

  • Experience with RFPIO/Responsive proposal management tool
  • Previous experience leading a team with direct reports
  • Experience managing the RFP survey question outreach, collection, database input process

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.