Manager - Registration - CFH

4 weeks ago

Champaign, United States Carle Health Full time

Position Summary:
Manages the daily activities of the PSR Team to ensure high-quality customer service and to improve the revenue cycle activities for registration. Understands regulatory and third-party payer guidelines for ambulatory visits to maintain staff compliance. Reviews staff schedules and ensures staffing guidelines meet the budget and provide appropriate resources based on department volume/activities. Trains, educates and develops staff and area Supervisors and Leads to enhance job functions and responsibilities so that maximum flexibility and job cross training is achieved. Coordinates activities with other departments to ensure patient satisfaction and problem resolution. Assists the Director - Patient Access with policies and procedures, annual budgets, and other strategic initiatives.

Qualifications:

EDUCATIONAL REQUIREMENTS

  • Bachelors Related Field

CERTIFICATION & LICENSURE REQUIREMENTS

  • Certified Healthcare Access Manager (CHAM) within 2 years of hire.

Essential Functions:

  • Continuously streamlines processes/systems to achieve maximum efficiencies.
  • Ensure all employees are properly oriented, trained
  • Ensure all annual competencies, certifications, and licensure and education requirements are current.
  • Ensure that all personnel are properly trained on equipment and competent in its use.

  • Ensures the accuracy and completeness of patient information entered into the database system.

  • Maintains payroll reports to ensure accuracy of man-hours.
  • Enforces various organizational policies consistently.

  • Manages the daily activities of the registration locations at Curtis and Windsor clinics
  • Ensure good customer service is maintained and accurate patient data is collected.

  • Operates the departments in a cost-effective manner by monitoring man-hours, supply expenses, and volume.
  • Ensures adequate staffing levels are maintained to provide good customer service.

  • Performs department audits to identify billing errors.
  • Provides continuous feedback to staff and management regarding audit outcomes.

  • Performs or assigns tasks as needed in the absence of employees so work flow is maintained.

  • Works closely with Health Information Systems (HIS), Patient Financial Accounting (PFS), Compliance, Inpatient Case Coordination (IMPCC) and Information Technology (IT), Patient Care Branch Manager departments
  • Optimize coding, billing and documentation efforts.
  • Facilitates technological changes and analysis by working closely with IT to improve system processes.

  • Performs customer service recovery as needed and assures high quality customer service from all areas of responsibility.

  • Identifies, discusses, plans and implements (with assistance from Information Technology and Systems) the applications, systems or modifications which will enhance the enterprises revenue cycle systems.

  • Manages the day to day operational processes to facilitate maximum productivity levels.

  • Ensures streamlined processes are established for registration, check in/out, scheduling, pre-registration and all Patient Access functions to enhance patient access and insurance verification.
  • Ensures completion of Medicare Secondary Payer forms to optimize Medicare reimbursement.

  • Responsible for personnel related duties that include interviewing, disciplinary actions, payroll, scheduling, and enforcing required rules and regulations.

  • Assumes responsibility for personnel related duties that include interviewing, disciplinary actions, payroll reporting, scheduling paid leave, and enforcing requires rules and regulations.
  • Monitors employee performance and ensures timely communications for the purpose of goal setting, performance evaluations, wages increases and continued personnel actions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

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