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Universal Banker III | Windsor

3 months ago

Champaign, United States BankTalent HQ Full time
Position Summary
The Universal Banker is responsible for making referrals and selling all bank products and services to customers and non-customers in a needs-based manner to fully meet all their financial needs. In addition, efficiently process daily transactions for customers while providing excellent customer service.

Duties & Responsibilities

  • Identify customers' and non-customers' lending needs and sell all appropriate products and services.
  • Service customer's accounts as needed and proactively communicate with customers to ensure their financial needs are met.
  • Act as an on-the-job coach to new Universal Bankers and Tellers; ensuring that they have continued support during and after the mentor period.
  • In concert with Service Center leadership and the Private Client team, cross-sell a full range of banking services and products to present and potential customers.
  • Perform basic teller transactions.
  • Make referrals to Bankers.
  • Balance cash drawer on a daily basis.
  • Scan work for image branch capture.
Education & Experience

Knowledge of:
  • Strong sales and customer service skills
  • Strong oral and written communication skills
  • Basic math and accounting functions
  • The basic tenets of lending and assessing a customer's financial needs
Ability to:
  • Accurately count money
  • Perform duties and make decisions under frequent time pressures
  • Stand for extended periods of time
  • Lift 50 pounds
  • Explain products and services to current and potential customers
  • In concert with Service Center leadership and other LOB, participate in cross-selling
Education and Training:
  • Requires a High School diploma.
  • 2 years of banking experience with lending responsibilities required
  • 1 year of previous training and/or combination of mentorship, military or management experience required
  • Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act ("SAFE Act"), all Universal Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry ("NMLS"). If such registration is not active as of the hire date, the Universal Banker must immediately attain active registration upon employment. Universal Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
  • Requires knowledge of Microsoft Office.


Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.