Rap Attendant

SUMMARY

The responsibilities of the RAP Attendant include supervising the self-checkouts, assisting customer in processing orders, including cashiering and loss prevention. The RAP Attendant also responds to complaints with genuine concern.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers superior guest service and ensure absolute customer satisfactionLearns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customer’s purchasesThank themMaintains customer satisfaction by providing solutions to concernsAssists in performing product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.Ensures proper handling of all forms of tender and coupons.Performs fixed activities as assigned by supervisorDirects customer traffic.Assists with any pricing issue.Assists with stocking merchandise around the checkout areaAssists with register maintenance, cleaning and replenishing suppliesFollows all store and department policies and procedures.Follows safety policies and proceduresOther duties as assigned by supervisor

KEY ATTRIBUTES

Customer service skillsGenuineAbility to multi-taskCommunication skillsHonesty/IntegrityMoney handling skills

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and associates. 

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication).

CERTIFICATES, LICENSES, REGISTRATIONS

There is no required certificates, licenses, or registrations

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelLadderStepladderUniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

SitClimbBalanceOverhead liftingCrawlSmellLift and/or move up to 50 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors

WORK ENVIRONMENT 

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaning

Noise Level

Moderate 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location

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