Food + Beverage Supervisor

4 weeks ago

Minneapolis, United States Aparium Hotel Group Full time

 
 
 
FOOD + BEVERAGE SUPERVISOR
Reports to Director of Outlets:  position is non-exempt
 
 
WHO WE ARE
Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.  
 
Hewing Hotel is in Minneapolis’ vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball’s Minnesota Twins. With easy access to all interstates as well as Minneapolis’ Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.
 
While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.
 
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
 
WHO YOU ARE
You are excited and passionate about being a part of the three-ring circus that is a restaurant.  You pride yourself in controlling chaos; and are adept at making each guest in your restaurant feel like they are the only person in the room.  While your mission is to provide an unmatched experience for your guests; you value the work and feedback of your colleagues as well.  You enjoy and excel in the fast-paced and often high-pressure environment to execute what is needed in exceeding our guests' expectations and demonstrating the Aparium difference.  You are attentive, courteous, efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration.  You are highly organized and can work in an often-unpredictable environment to meet deadlines, all while maintaining a positive and professional demeanor.
 
THE ROLE
The Food + Beverage Supervisor reports directly to the Director of Outlets.  It is critical the person in this position is tactical and strategic; if you only prefer to “see the forest” and not “plant the trees,” then this is not a role for you.  All leaders of Aparium are required to get their hands dirty to unearth existing needs and personally ensure what needs to be fixed is taken care of.  We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.  The Food + Beverage Supervisor will assist in leading the F+B team to execute the designated service periods in the Food + Beverage outlets.  The Food + Beverage Supervisor is expected to lead by example while spending much of the day engaging with their associates and guests before, during, and after services.  We encourage our leaders to inspire and challenge each other to be their best.  A large degree of self-motivation is needed to drive the department, while collaborating with the Culinary team to execute the restaurant concept at a high level.  As a leader within Aparium Hotel Group, the Food + Beverage Supervisor will work with a phenomenal group of peers who will insist that they are collaborative, humble, experienced, and open-minded – no egos are allowed. The Food + Beverage Supervisor will maintain and execute the standards of service for the outlets, assuring success for the guest experience.
 
WHAT YOU WILL DO
  • Uphold and model the company’s principles of People, Place and Character; and ensure your team also models our values to drive collaboration, intuition and translocal hospitality
  • Actively assist in recruitment, training, scheduling, supervising, coaching, and motivating all Food + Beverage associates in order to create an environment that nurtures ideas and develops future talent for succession planning 
  • Ensure timely set-up of the outlet(s) and adhere to F+B standards and guest requests through active communication with the F+B department
  • Be responsible for maintaining a strong guest and VIP relationship and ensuring all requests are communicated to staff
  • Work with the F+B team to effectively communicate all requests
  • Assist in managing inventory, control breakage/loss reduction of china, glass and silver related to restaurant services
  • Inspect and oversee the cleanliness and maintenance of all restaurant space, public areas, and service areas
  • Assists in other F+B departments as needed
  • Maintain regular communication with the F+B Management to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
 
HOW YOU WILL LEAD
  • Offer direct support for your team through coaching, counseling, gentle correction, and constructive feedback
  • Collaborate effectively with all hotel departments including Sales, Culinary, Food + Beverage, and Hotel Operations to provide an exemplary guest experience
  • Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community
  • Become a subject matter expert in restaurant service, as well as understanding the history of the cuisine most closely related to the hotel food + beverage concept(s), effectively guiding others in their personal search with a gentle hand, never admonishing their lack of knowledge
  • Demonstrate business acumen by ensuring that initiatives align with operational goals and budgets; shows passion to further develop this skill set
 
WHAT YOU WILL NEED
  • Passion for the People, Place and Culture of our community, love of restaurants and guest service also required
  • Minimum of three (3) years experience in restaurant service, with at least (1) one year experience in a leadership role preferred
  • Must be proficient in Word, Excel and other applicable computer systems
  • Baseline-level knowledge, or ability to obtain, in reservations systems such as Opentable and Tock as well as POS systems such as Micros, Silverware and Lightspeed
  • Baseline-level knowledge, or ability to obtain, in reporting and inventory management tools such as Avero, Beverager and Accubar
  • Baseline understanding of excellent service, labor control, maintenance, merchandising and accounting
  • Ability to obtain and/or maintain Alcohol Awareness certification (TiPS) and Food Handlers Certification (ServSafe) 
  • Thorough understanding of all food + beverage items offered, including ingredients, methods of preparation and proper service.
  • Baseline knowledge of wines and spirits
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays
  • Fluency in English both verbally and written
  • Ability to stand and walk for extended periods of time; push, pull, lift up to 50 lbs
  • Must be able to work occasionally in extreme temperatures like freezers (-10* F) and kitchens (+110* F), possibly for one hour or more
 
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees.  We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

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