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Account Manager

3 months ago

Beaverton, United States Leanpath Full time

Join a mission-based team in meaningful work to build a more sustainable future.

At Leanpath, we are a group of diverse and passionate technologists, sustainability experts, culinarians, and analysts who come together to achieve our vision each and every day: to ensure a sustainable future by eliminating global food waste.

Food waste is one of the biggest global issues of our time. More than a third of the world’s food is wasted. And with global hunger and social inequities increasing, wasted food and resources is tragic, devastating our communities and our planet.

Be a part of the solution. At Leanpath, we address food waste at its source. It starts with the foundational premise that we manage the things that we measure. To uncover why food is being wasted and what we can do to prevent that waste from happening again, we need data and insights. Leanpath has a unique, patented set of hardware that we have deployed globally in the fight against food waste.

The Role

We are currently recruiting for an Account Manager to join our team. This is a mid-level role within our Customer Success team focused primarily on college and university, healthcare and hospitality customers. The ideal candidate will have experience managing client relationships and will have a passion for expanding food waste prevention programs into every operation that can benefit from it.

We are seeking someone who has experience working with clients in a capacity where you were responsible for successful implementations and customer success. You must love data, numbers and storytelling, since so much of what we do to help customers is rooted in data.

Primary Tasks & Responsibilities

The Account Manager’s primary responsibility is to build strong and lasting relationships within customer organizations to ensure retention and growth. Core responsibilities include:

  • Serve as the point person to your clients, responsible for overseeing and managing the account’s success.
  • Maintain meticulous customer records with regard to contract terms, device configurations, import shipments and related details.
  • Evaluate food waste prevention program success collaboratively with your clients, with constant focus on program improvements and innovations.
  • Help develop new business opportunities by understanding customer needs and recommending Leanpath products and services when appropriate.
  • Ensure client goals are understood and met; provide detailed ROI and utilization analysis reports to justify investments.
  • Monitor changes in client strategy and leadership; continually build and strengthen relationships that are both deep and wide within the organization.
  • Lead the scoping, quoting, creation and presentation of statements of work for customer projects.
  • Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses.
  • Bring creative, entrepreneurial solutions to continuously improve and elevate our customer experience and customer growth.

Education / Experience

  • Bachelor’s Degree (or equivalent)
  • A minimum of 3 years of experience in account management or a related consulting/sustainability role
  • Experience working for a SaaS / data analytics company
  • Presentation/training experience preferred
  • Familiarity with corporate foodservice operations preferred

Key Competencies

  • Proven experience building strong relationships with clients, specifically senior level customers, through a responsive, consultative, values-driven approach.
  • Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment.
  • Strong project management skills with meticulous attention to detail across multiple internal and customer systems.
  • Experience managing and monitoring performance metrics across account portfolios
  • Excellent verbal and written communication skills.
  • Energetic, positive, diplomatic, professional presence.
  • Fully proficient with Microsoft Office applications and web-based tools such as Google Workspace.
  • Comfortable with video conference solutions (like Teams).
  • Working within a CRM system (ideally Salesforce.com).

More about Leanpath & Our Team

Founded in 2004, we created the food waste measurement & technology industry. We’ve been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, “Sustainability Initiative of the Year” award from Food Matters Live, and the “Technology for Good” award from the Global Good Awards UK, among others.

Our team is connected through our core values, which are woven into our culture: drive and productivity, excellence, fairness, humility, kindness, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.