Troubleshooter Technician

3 months ago

Chattanooga, United States EPB Full time
PURPOSE

The Troubleshooter Technician is responsible for identifying and performing preventative maintenance, service, troubleshooting and repair of the electric and communications systems that may be responsible for the interruption, inconvenience, loss of service, quality of service or may be a hazard to customers or the public and to assist in other phases of work across the organization.

DUTIES AND RESPONSIBILITIES:

  • Efficient and effective response and repair of system related issues.
  • Efficient and effective response and repair of electric and communication service to customers.
  • Perform maintenance work on the electric and communication system.
  • Install, repair, and maintain EPB lighting system.
  • Efficient and effective connection of electric and communication service.
  • Perform field operations for the control of the electric and communications system.
  • Know and follow all safety rules and procedures.
  • Accurately and promptly communicate actions taken so that proper records can be maintained.
  • Communicate with customers and to represent EPB well in both spoken words and actions.
  • Make good decisions with limited help from others (the majority of the work performed is performed independently.)
  • Work shifts during inclement weather and holidays, as well as overtime scheduled, system outages, and emergencies as requested by departmental management to meet customer needs.
  • Work a minimum of 70% of the overtime offered and a minimum of 16 hours straight during emergencies. This includes all call in and/or scheduled overtime.

EDUCATION and/or EXPERIENCE

  • Presently working as journeyman lineman and have successfully completed all required training.
  • For Internal applicants: "Meets Expectations" or higher overall rating on last annual performance appraisal. No disciplinary actions (verbal or written) during previous appraisal period.
  • Satisfactory complete a 90-day training program and become proficient in installation, testing, troubleshooting, and repair of EPB communication systems including splicing fiber, repair and replacement of CAT5, coax, and phone cables, troubleshooting, resetting and replacing set-top boxes, ONTs and other physical devices.
  • Practical knowledge of electronics, electricity or related disciplines.
  • Excellent verbal communication, customer service, teamwork and PC Skills.
  • Experience working directly with customers to resolve equipment and circuit issues.

CERTIFICATIONS and OTHER REQUIREMENTS

  • A valid CDL Class A or B with DOT Health Card and be able to drive unrestricted on EPB's system. Driving a vehicle of weight greater than 26,000 GVW is required for transformer change-outs, which may occur at anytime during the shift.
  • Ability to use various types of test equipment and computer terminal or PC.
  • Ability to read, analyze, and interpret general telecommunication information, technical procedures, and/or company practices.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence and effectively present information in one-on-one and small group situations with customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent and draw and interpret bar graphs.
  • Proficient in computer skills; must have the ability to learn computer skills to be used daily with training; i. e. laptop in truck for CGI System map reading, directional information, minimal typing.

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