Sr. Sales and Service Expert

3 weeks ago

Springfield, United States 24 Hour Fitness Part time
FULL-TIME Part-time

LOCATION 75 US Highway 22 Springfield NJ 07081

ABOUT US

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness

JOB SUMMARY

The Senior Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The Senior SSE builds relationships and translates the value of 24-Hour Fitness product and service offerings and has a strong focus on behaviors that drive member acquisition and retention. The Senior SSE delivers successful guest and member engagement, and attainment of sales revenue goals. In the Absence of the club leadership, the Senior SSE will act as manager on duty to resolve guest and team member concerns.

ESSENTIAL DUTIES & RESPONSIBILTIES
  • Acts as the Manager on Duty in Absence of the General Manager and or a Sales and Service Manager to resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
  • When acting as the Manager on Duty may assign tasks to Club team members.
  • Partners with General Manger to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
  • Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
  • Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
  • Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
  • Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
  • On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
  • Consistently achieves or exceed personal and team sales goals.
  • Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
  • Executes daily planner to track and plan for successful lead management and selling activities.

QUALIFICATIONS

Required Knowledge, Skills & Abilities
  • 2+ years of sales experience.
  • Strong interpersonal communication skills.
  • High School Diploma or equivalent.
  • General understanding of Fitness Industry.
  • Experience operating a Point of Sale (POS) System.

Preferred Knowledge, Skills & Abilities
  • Knowledge of Membership System software preferred.
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
  • Prior experience in fitness industry preferred.

Physical Demands/ Environmental Conditions
  • Ability to work in club office; move about club floors and rooms
  • Ability to communicate telephonically with members
  • While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts.
  • Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required.
  • Able to work in a loud environment.

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $19.55 - $19.55

FUNCTIONAL GROUP Sales

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