Associate, Game Experience

7 days ago

Washington, United States teamworkonline Full time

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Associate, Game Experience is responsible for driving game day experiences for fans at home games for the WNBA Washington Mystics.

Do you have outstanding customer service skills with a positive demeanor? We'd love to hear from you

Responsibilities:
  • Conceptualize concourse activations bringing Theme Nights (Peak-on-Peak games) to life for fans. Ensure corporate partner activations are included in event design. Communicate plans for theme nights to internal groups to ensure alignment & respective activation.
  • Assist as on-site support for game day executions. Assist in supervising Brand Ambassador team members who work Game Days, ensuring critical areas are staffed, fans are welcomed, and Ambassador team helps deliver Monumental experiences for our fans.
  • Together with the Fan Experience Manager, participate in the design of the game experience for all Peak-On-Peak game nights. Includes designing concourse experiences that bring theme to life, coordinating with outside vendors to deliver promotional items or decoration items, with content partners delivering content in-game or on the concourse, and with the Venues team for concourse set-up and break-down requirements.
  • Manage internal Creative Agency elements related to the Peak-on-Peak games, including creative requests for Ticket Sales sell sheets that promote Peak-on-Peak games and feature planned activations, and creative requests for signage, in-game video board graphics, etc. Ensure brand alignment.
  • Prepare Game Day Event sheet that outlines all elements of the game day execution. Includes Marketing requirements, concourse design and locations, staffing locations, pre and post-game activations, etc. Distribute to all parties and participate in pre-game meetings to review.
  • Lead concourse set-up including signage, displays, etc.
  • Assist in staff briefing on game day executions. Assist in Brand Ambassador briefing, assignments & on-site management.
  • Lead concourse break-down and clearing.
  • Support game day execution of all non-peak-on-peak games.
  • Ensure in-bowl signage is set-up prior to the game. Remove in-bowl signage after game.
  • Attend game and provide recap to Leadership.
  • Other duties as assigned.
Minimum Qualifications:
  • High school diploma or equivalent experience; in pursuit of bachelor’s degree from an accredited college or university preferred.
  • Availability to work at least 25 hours per week from July 2024-September 2024.
  • Experience working in sports or with a marketing street team a plus.
  • Ability to maintain confidential and/or proprietary information.
  • Ability to work effectively individually and in a team environment.
  • Ability to think creatively and propose creative solutions.
  • Effective interpersonal, written, and verbal communication skills with internal and external customers.
  • Strong work ethic in the performance of all job responsibilities with an eagerness to learn.
  • Ability to stand, sit, walk, reach, stoop, kneel, crouch or crawl, and lift 25+ pounds.
  • Flexibility to work evenings and weekends at Mystics games based on schedule.
  • Ability to drive a marketing vehicle, with a clean drivers' license.
  • Access to reliable transportation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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