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Styling Team Manager

4 months ago

San Francisco, United States Short Story Full time

About Us:

Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create exceptional, tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top institutional investors who share our vision of building the world's next great consumer brand.

At Short Story, we celebrate petiteness, boldness, and modern womanhood. Our culture combines an insatiable hunger for data, an unwavering commitment to creating superior products, and a hustle startup mentality. We have a strong sense of urgency. Since 2019, we've cultivated a team of dedicated problem solvers and fashion enthusiasts. We're excited for you to join us on this exhilarating journey.

As the Styling Team Manager, you’ll have a key role in shaping our client’s experience and the future of our teams and company. In this role, you must be proactive, because you’ll be in the driver’s seat. Your goal is to ensure that we consistently deliver a top-notch styling experience to our clients. This success should directly translate into client growth and satisfaction. You’ll be instrumental in making sure we earn our client’s business over and over again. 

Role Expectations:

This is a fast-paced, high-impact role at the heart of our mission. The role requires 1) solutions-oriented thinking 2) adept management of a growing, diverse remote team, and 3) development of strong quantitative skills. This role can be demanding. You’ll be expected to push your team to continuously improve. We want our Managers to not just identify issues, but more importantly, design and implement solutions You'll take charge of building out the Styling team. You’ll work closely with other functions. You will develop and sharpen your ability to lead, coach, and support a dynamic team. You are adept in the ability to read charts, interpret them, and make smart decisions based on data and styling behaviors. Finally, as our team and company evolve, we want you to be prepared to evolve as well. 

Being a Styling Manager at a dynamic e-commerce startup is an exhilarating opportunity. It's a role that blends people management, and creativity with strategy, allowing you to craft a personal experience for millions of petite women. Every day presents a new challenge to ensure we are exceeding client expectations. You're at the forefront of a retail revolution, leading a team of passionate stylists, and together, creating trends that resonate with a unique and underserved market. This position is more than just management; it's about making a tangible impact in the lives of our clients, empowering them through fashion, and driving significant growth in an innovative, fast-paced environment. As a manager, you're shaping individuals, teams, and the future of our company. 


Qualified candidates must reside in: Ohio, Washington, Pennsylvania, or North Carolina.


Your Responsibilities:

  • Own Key Metrics and take actions to drive improvements
  • Use Data, Analytics, and styling behaviors to determine what levers to pull 
  • Implement new structures and processes that leads to improved metrics and overall client experience
  • Scale Styling Org to meet client demand. Account for different scenarios by planning for growth based on various forecasts for the next 3/6/12 months. Execute growth plan and make adjustments as needed
  • Manage, lead, and inspire our team of Senior Stylists and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team morale
  • Manage the daily and weekly ebb and flow of the team workload so that we hit our goals
  • Design and implement coaching structures to manage performance, take corrective action and drive consistency amongst team
  • Hiring + Training: Effectively grow the Styling Org with quality candidates to keep up with growing startup needs
  • Attract new clients and drive repeat user orders
  • Maintain and improve our reputation as a top-tier styling service
  • Provide feedback to cross functional partners, Merchandising team based on client and stylist feedback
  • Research competitors offerings, how their Styling operations run, and how happy or unhappy their clients are with various aspects of their styling service in order to inform our team
  • Improve Client Retention Rate continuously from month to month to drive up client loyalty and reduce Churn Rate
  • Collaborate closely with other teams including CX, Operations, Merchandising, Product Development, Marketing, and Engineering

Requirements:

  • You have an eye for detail and quality
  • Experience with leading, coaching and supporting large, dynamic teams
  • Experience with implementing training/coaching programs for large teams
  • Ability to come onsite, frequency TBD
  • Strong analytical background and well versed in Google Sheets/Excel functions like pivot tables, vlookup 
  • You are well versed in building presentations in Google Slides
  • You work well independently and collaboratively in a fast paced environment

Compensation and Benefits:

  • Attractive early stage compensation package
  • Medical, dental, and vision benefits
  • 401k with company match
  • Flexible PTO policy 
  • Catered lunch on Fridays and company events
  • Employee discount on merchandise
  • Opportunity to work at and grow with a Y-Combinator backed startup alongside a dedicated and experienced founding team

The actual compensation for this position may vary based on location, skills, experience, and business needs.

Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.