Product Analyst Senior Associate

4 weeks ago

Wilmington, United States JPMorgan Chase Full time
Chase Card Services is seeking an experienced leader to drive customer and firm value within the Card Authorizations' product. You will work closely with Business, Product, and Technology leadership to articulate, valuate, sequence, and execute discreet efforts to improve our authorizations engine, deliver customer features, & support scrum teams as needed.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

As a Product Analyst Senior Associate within Chase Card Services, you will have the opportunity to promote customer and firm value within the Card Authorizations' product. You will collaborate with Business, Product, and Technology leadership to improve our authorizations engine, deliver customer features, and support scrum teams. This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services.

Job responsibilities:

  • Collaborate with partner across the firm to breakdown large initiatives into epics and user stories, using relevant techniques (e.g. story mapping, event storming) to help facilitate the right discussion and drive toward the technology requirements
  • Actively key stakeholders to manage their expectation through strong communications and effective partnerships
  • Develop and refine epics and user stories defining user acceptance criteria in Gherkin format whilst adhering to the I.N.V.E.S.T principals
  • Identified and create dependencies for support teams. Collaborate with stakeholders, development teams and other supporting teams to identify dependencies that exist between different task, feature or project. Analyst the requirements, dependencies and interdependencies to understand the relationship and potential impact on the over product development
  • Partner with the product owner and prioritize a delivery teams efforts based on the product and firm priorities, including the resolution and management of defects
  • Adhere to firmwide controls practices as it pertains to agile deliverables
  • Expertise in Agile Tools (JIRA, Confluence) and concepts to be able to drive planning and execution through the product architecture


Required qualifications, capabilities, and skills:

  • Ability to seamlessly navigate large product organizations
  • Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations
  • Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight)
  • Business Systems Analyst experience
  • Credit card authorizations' and credit card payment life cycle experience needed
  • 3+ years of work experience in credit card in the following disciplines: business, functional, and technical analysis


Preferred qualifications, capabilities and skills

  • Functional knowledge of all Card and CCB domains impacting the Card Customer
  • Technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences
  • Experience with efforts in modernizing business processes with a legacy software stack onto Cloud based and Java technologies


About us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veteran

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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