STEPS ITS Technical Assistant

3 months ago

Lexington, United States University of Kentucky Full time

Job Title
STEPS ITS Technical Assistant

Requisition Number
TE08350

Department Name
3L700:ITS Customer Spt & Student Enablement

Work Location
Lexington, KY

Salary Range
$15.00/hour

Type of Position
Temporary

Position Time Status
Full-Time

Required Education

Required Related Experience

Required License/Registration/Certification

Physical Requirements

Occasional lifting up to 25 lbs, sitting for long periods of time

Shift

Variable shifts (8 hours, 5 days per week)

Job Summary

Duties for the STEPS Customer Service Representative includes assisting customers by providing service via UK Healthcare switchboard and/or the UK Campus switchboard. This is call center position and is responsible for transferring calls, providing information, and resolving some technical and service problems for the University of Kentucky customers and UK Medical Center Service. Support scenarios include but are not limited to: UK Healthcare switchboard, UK Campus switchboard, UK user and computer accounts, UK email, Canvas, and UK software download and installation.

Skills / Knowledge / Abilities

Good customer service skills preferred

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Deadline to Apply
07/14/2024

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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