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Housekeeping Assistant Manager

4 months ago

Ponte Vedra Beach, United States The Lodge & Club Full time

What is the #1 trait of our staff members? A great attitude

Staff at The Lodge & Club enjoy a safe and beautiful working environment, various resort privileges, and an assortment of other benefits We are looking for qualified candidates with a great attitude to join our staff Team members at The Lodge & Club are enthusiastic, respectful, enjoy working hard and having fun.

The Lodge & Club at Ponte Vedra Beach is one of the top places to work on the beach in Northeast Florida, so come join our extraordinary team and see why

You are invited to review our open positions and apply on-line. Applications are carefully reviewed and qualified candidates are forwarded to the appropriate hiring manager for consideration.

Education and Training: High school diploma or equivalent is required. Post-secondary degree and/or hospitality training preferred. Spoken and written English language fluency required.

 Experience:  1 year experience in a hotel leadership role. Minimum of Supervisor level required. Combination of Education and Housekeeping experience will be considered. Club and Resort experience a plus. Five diamond experience also a plus.

Job Knowledge:  The Assistant Housekeeping Manager assists the department managers by setting an example of competence and dedication to high standards. They assist with training, motivating, inspecting, disciplining, and developing people to their highest potential. They assist with administrative duties and help to ensure fiscal and financial goals are met. Hands-on working knowledge of housekeeping processes is required. Must demonstrate willingness to support and physically assist line employees when needed. General office skills such as scheduling, payroll, etc. required. Good computer skills including property management system and Microsoft Office required.

Job Summary:  Help to maintain the highest level of cleanliness and appearance of all room accommodations and public space at the Inn and Club. Foster a safe work environment where excellent guest service is top priority. Ensure that rooms are turned over in a timely manner for guest arrivals. Respect employees, treat them fairly, and work to develop people. Demonstrate good stewardship of financial and fiscal assets and resources. Assist with performance reviews, hiring, progressive discipline, payroll, work schedules, and other projects and duties as assigned.

Physical Abilities:  Must be able to work on feet, moving about at a quick pace to supervise Housekeepers for several hours at a time; must be able to lift, carry and move up to 35 pounds, including cleaning supplies and a vacuum cleaner; must be able to work with cleaning chemicals and wear rubber gloves.

Job Duties and Responsibilities

Must be able to work a flexible schedule, to include weekends, holidays and split shifts. Arrive to work on time, consistently. Report for work properly attired, in adherence to uniform and grooming standards. Attend required training, safety courses; attend office and departmental meetings. Report safety hazards, follow up that hazards are corrected, and maintain high focus on providing a consistently safe work environment.  Develop and ensure Five Diamond standards of quality and cleanliness of all rooms and public areas. Help maintain high standards of appearance, cleanliness, graciousness and service among personnel. Assist in the planning and directing of work schedules of Housekeeping employees. Ensure arrival room status is properly monitored and updated. Communicate and provide Front Desk with rooms on a timely basis to adequately meet guest needs.  Coordinate the turnover of rooms, check-ins and check-outs with the Front Office Manager and Front Desk Agents. Order department supplies and keep maintain inventory. Ensure prompt response to guest requests for items such as appliances, extra linens or special attention as appropriate. Make daily inspections of accommodations to ensure standards of cleanliness, appearance and good repair are being met. Assist in the control of linen inventory, maintaining an adequate in-house stock to anticipate demand.  Help coordinate pick up and distribution of linens, laundry and uniforms. Assist with performance reviews, hiring/firing, and schedules with the guidance and final approval of Housekeeping Director.  Adhere to all established company HR related practices. Ensure accuracy of payroll. Coordinate with the Chief Engineer in scheduling maintenance and repairs to room accommodations. Perform and follow up on other duties as assigned.

Schedule

Varied scheduling to include weekends, evenings, and holidays.

Benefits

Vacation Pay, Holiday Pay, Sick Pay 401(k) Medical/Dental/Vision/Short Term Disability/Long Term Disability/Life Insurance Free Parking Employee Café Dry Cleaning

The Lodge & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

Source: Hospitality Online