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Food & Beverage Supervisor

4 months ago

Shakopee, United States Canterbury Park Full time
Description

Experience the fun of working in the entertainment industry at Canterbury Park - home to live horse racing every summer and year round action in our Card Casino, Racebook and Expo Center.

Canterbury Park offers competitive pay and benefits for FT & PT employees; including PT PTO and holiday premium pay. Employees also receive free live racing admission, perks of special events and a variety of local & Canterbury Park discounts.

Job Summary:

We offer an exciting and unique atmosphere for individuals looking to develop hospitality management techniques by working not only in a restaurant style environment but also a large entertainment venue. With general supervision from Food & Beverage Management, this position will supervise Food & Beverage Personnel on assigned shifts. Responsible for supporting the Companies mission, vision, and values by providing fun and games like no place else, and adheres to the Canterbury Way by focusing on our core values.

Essential Duties and Responsibilities:

  • Lead by example.
  • Responsible for maintaining a high degree of hospitality, as well as a positive and professional demeanor at all times.
  • Creates high levels of morale, fosters teamwork, inspires collaboration, delegates effectively and coaches and mentors direct reports for growth opportunities.
  • Assist in management of all Front House Food & Beverage employees, including staffing, training, and monitoring performance.
  • Help in giving employees breaks when needed.
  • Understand, endorse, teach and enforce the Canterbury Park mission, philosophy, policies and procedures.
  • Maintain and safeguard the inventory of products, supplies and equipment.
  • Increase guest satisfaction level by delivering an improved product through associate development, job engineering and quality image.
  • Analyze customer compliments and complaints and follow up on them
  • Maintain a positive team environment.
  • Develop, gain approval of and implement plans, objectives and goals for area of responsibility.
  • Perform all other duties as assigned

Supervision:

  • Assist with the general oversight of Food Stand Associates, Bartenders and Servers

Required Qualifications:

  • High School Diploma/GED OR any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved.
  • Must be able to interact with guests, co-workers and vendors in a professional, courteous manner.
  • Must be adaptable, versatile and tactful in dealings with the public.
  • Must have basic computer knowledge.
  • Ability to learn quickly and work well under pressure.
  • Must be able to pass Canterbury Park's pre-employment screening which includes a criminal background check and verification of work history.
  • Must be able to attain a Minnesota Racing Commission (MRC) license.

Preferred Qualifications:

  • Pursuing or has acquired an Associate or Bachelor' degree in in hospitality, hotel or tourism management or equivalent experience in a similar industry.
  • Previous supervisory experience.
  • Food & Beverage industry experience
  • Mature, responsible, dependable and able to work independently and as part of a team.

Working Conditions and Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain a flexible working schedule, which may include days, nights, weekends and holidays during the live race season May - September.
  • While performing the essential functions of this job, this position requires frequent standing, walking, stooping, twisting, and bending.
  • Must be able to lift 50 pounds.

Canterbury Park is an Equal Opportunity and Affirmative Action Employer