Guest Service Representative

1 week ago


Fife, United States Emerald Queen Hotels & Casinos Full time
Description

The Guest Service Representative greets visitors, answers and directs phone calls in a professional manner while providing administrative support as needed. Additional duties include promoting good guest service, acting as a point of contact for incoming visitors, responding to telephone inquiries and resolving called issues and concerns. Notifies appropriate departments and escalates situations as needed. Receives, sorts and distributes department mail, performs administrative work as needed and answers property inquiries to guests. Performs additional job duties as assigned for the department manager.

Starting wage is $16.81/hr, increasing to $17.39/hr upon successful completion of a 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

MINIMUM REQUIREMENTS:

High School Diploma or GED equivalent is required. One year of receptionist and administrative experience is required. Customer Service experience required. Additional related experience of education may substitute for the minimum requirements.PHYSICAL REQUIREMENTS:

This position is subject to prolonged periods of sitting; manual and finger dexterity to operate a personal computer and related office equipment; use of eye sight; and communicating both verbally and in writing.

Additional Requirements:

Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

Must be able to pass a pre-employment illegal drug screen and obtain a Class IIIB license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.

Source: Hospitality Online



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