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Customer Success Manager

2 months ago

Louisville, United States Flashlight Learning, LLC Full time

Flashlight Learning provides educators a formative evidence-based system for assessing, monitoring, and teaching language. At Flashlight we believe every child, given the opportunity will show what they know and tell you what they need to learn. We have a collaborative working environment where we believe in the 5 H’s: heart, hands, head, humility, and happiness. An Education Partnership Manager is a crucial part of the team and should be results-focused and team-oriented. You will have hands-on experience with schools and districts. You will be at the forefront of ensuring student success and growth with strong implementations.

Job Summary

Flashlight Learning provides educators a formative evidence-based system for assessing, monitoring, and teaching language. At Flashlight we believe every child, given the opportunity will show what they know and tell you what they need to learn. We have a collaborative working environment where we believe in the 5 H’s: heart, hands, head, humility, and happiness. A Education Partnership Manager is a crucial part of the team and should be results-focused and team-oriented. You will have hands-on experience with schools and districts. You will be at the forefront of ensuring student success and growth with strong implementations.

Job Responsibilities

An Education Partnership Manager (EPM) is primarily responsible for:

  • Onboarding customers - Implementation Meetings
  • Facilitating the campus/district success plans including the initial launch
  • Developing strong relationships with campus and site administrators
  • Providing and understanding the continuous Professional Development
  • Proactively, overseeing and ensuring successful customer health and implementation
  • Coordinating technology issue resolution, and…
  • Driving and expanding customer usage of our programs towards their renewal and expansion through regular meetings and communication
  • Lending their curriculum knowledge and educational experience to pre- and post-sale meetings,
  • Performing the data preparation for meetings

Additionally, EPMs collaborate with the sales team in their new business, renewal, and expansion sales efforts. Sales and Success will work as a team to determine the vision and strategy of the territory.

Job Skills and Qualifications

An EPM should possess:

  • A passion for the mission at Flashlight Learning
  • Experience working with school districts
  • Show cultural empathy for the diversity of students, families, and staff we support
  • Strong verbal and written communication skills
  • Organizational skills
  • Initiative
  • Ability to maintain confidentiality
  • Ability to work in a team environment
  • Capability to travel to schools and school districts utilizing both car and airplane
  • Able to work independently and flexible to adapt to changing work environments

Job Skills and Qualifications

Minimum requirements:

  • Bachelor’s degree in education or above from an accredited institution or 5 years related job experience
  • Experience working with customers, preferably school districts
  • Meeting specific fingerprinting requirements to work on school campuses
  • Proficiency in Microsoft Office & Google Platforms
  • Ability to present via In Person, Zoom, Teams, Google Classroom, in small and large group settings
  • ELD/ESL Certifications preferred
  • Must reside in job location to be considered

Job Salary and Benefits

Salary will be commiserated with prior experience. Starting salary begins at $60,000.

Other Benefits include:

  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Life Insurance benefits

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Vision insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • Do you currently reside in Kentucky?

Education:

  • Bachelor's (Required)

License/Certification:

  • ELD or ESOL Certification (Preferred)

Willingness to travel:

  • 75% (Required)

Work Location: In person