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Accounts Receivable Administrator II

3 months ago

Austin, United States AbbVie Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

The Accounts Receivable Administrator II is responsible for analyzing and collecting past due invoices for specified accounts, negotiate with customers without jeopardizing relationships, and collect all past due invoices. This duty is performed timely in order to increase cash flow and ensure incoming orders are not delayed due to delinquencies.

the incumbent will performs a variety of complicated tasks to minimize financial losses and obtain the best possible outcome as well as be accountable for reconciliations of challenging consignment inventory billings and billing transactions with multiple returns associated. Must have excellent communications skills when dealing with internal and external customers.

Responsibiliies:

  • Assist with inbound call volume to resolve customer inquiries and/or process payments.
  • Communicates clearly with internal and external customers. Take necessary actions to meet department objectives and continue to build relationships with customers.
  • Responsible for analyzing and advising customers full balance and past due balance, including invoices and credits and attempt to collect past due accounts or resolve payment discrepencies.
  • Ability to maintain accuracy, consistency, and quality in a fast paced, multi-tasked environment.
  • Handle first line escalation calls, actively resolving customer concerns to maintain strong relationships and arrive at solutions.
  • Researches, determines, and implements action necessary to resolve inquiries with supervisor approval.
  • Works with customers providing backup necessary to resolve and clear outstanding debit prior to issuing refunds.
  • Assists customers with Accounts Receivable functionality available on company site to increase usage and promote self-service.
  • Takes corrective action and is actively involved in process improvement to help address potential and on-going problems.
  • Distinguish account types, payment terms and advise customers of necessary actions accordingly.
  • Accountable to maintain all accounts on an up-to-date status ensuring accurate audits.
  • Assist with new hire training as required and assist team with inquiries as needed.
  • Complete processes within internal compliance requirements and all applicable regulatory rules.

    Qualifications

    • High school graduation required.
    • 2+ years of experience in Accounting, Finance, Receivables, Customer Service or relevant experience.
    • Strong billing reconciliation and accounting skills.
    • Must demonstrate strong ability to identify, analyze and solve problems.
    • Experience working with Microsoft Office, Outlook, Word, Excel, and PowerPoint.
    • Previous experience using SAP and/or FIS GetPaid preferred.

      Additional Information

      Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

      • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
      • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
      • This job is eligible to participate in our short-term incentive programs.

        Note: No amount of pay is a considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

        AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.