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Field Services Supervisor

3 months ago

Dallas, United States Vector Security, Inc. Full time

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day If this is how you like to work, we’d like to invite you to join our team as a Field Services Supervisor 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.  

Location:  Dallas, TX

Summary:

Our Field Service Supervisor will help us manage and train our field technicians to ensure they have the proper skills to complete service calls/installations in a timely and effective manner.

What You’ll Do:

  • Manage and train field technicians to ensure they have the proper skills to complete service calls in a timely and accurate manner.
  • Manage all aspects of field technician operations, provide in house training which includes safety, soft skills and technical.
  • Oversee payroll and attendance for staff. 
  • Spend approximately 70% of time in the field with technicians and the remaining 30% in the office.
  • Assist Service Technicians on difficult Jobs and provide technical assistance.
  • Perform quality control inspections.
  • Work directly with service manager to create a training program/SOP for new hires.
  • Assist with technician efficiencies, more calls per day with less OT.
  • Work with customers/technician on more advanced systems with networking, programming and troubleshooting of server and databases.
  • Work with install department field supervisor to provide tours of new systems about to go on-line.

What You’ll Need:

  • Prior experience supervising field technicians.
  • Alarm industry technical proficiency.
  • Ability to listen and provide feedback.
  • Ability to train technicians to improve technical skillset.
  • Valid driver’s license with an acceptable driving record.

What You’ll Get:

We offer a “Total Rewards” package including:  

  • Company vehicle
  • iPad and iPhone
  • Competitive compensation with incentive eligibility
  • Medical, dental, and vision coverage 
  • HSA/FSA programs
  • Company paid life and AD&D insurance 
  • Company paid short- and long-term disability
  • Voluntary benefit products 
  • 401k retirement savings plan after just 60 days 
  • 7 Company Holidays, plus 2 Floating holidays of your choice 
  • Paid Time Off
  • Tuition reimbursement 
  • Employee Assistance Program (EAP) 

About Us: 

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values: 

  • Win as a team 
  • Do the right thing 
  • Make a difference every day 
  • Get it done 
  • Think big 

If you share these ideals, we'd love to hear from you 

Vector Security is a Drug-Free Workplace 

Vector Security is an Equal Opportunity Employer  

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description