Automotive Client Care Coordinator Service

4 weeks ago


Natick, United States Mercedes-Benz of Natick Full time

Mercedes Benz of Natick has a fantastic opportunity to start a long and rewarding career for the right person We are seeking a Client Care Specialist to work in our Service BDC department. This position will be responsible for handling Internet leads, inbound phone calls, and customer retention.

Immediate Opening Available.

Job Responsibilities:

  • Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
  • Communicate with the prospective service clients until they are ready to set an appointment and visit the dealership to service the vehicle.
  • Obtain customer information and keep accurate database.
  • Maintain a dealership standard for response time.
  • Set up service appointments with all customers with the focus that all customers are prospective long-term customers.
  • Handle minor customer complaints and misunderstandings.
  • Advise customers of parts ordered and make an appointment to have them installed.

Benefits Include:

  • Health, dental, and life insurance
  • 401(k) + match
  • Flexible schedule
  • Paid Time-Off
  • Top-tier pay plan
  • Computer & Internet skills required
  • Positive, can-do attitude
  • Team-oriented
  • Call Center experience a plus.
  • Leadership skill preferred


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