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Medical Support Assistant
1 month ago
The incumbent works at the VA Palo Alto Healthcare System in the Palo Alto Division, or one of the CBOCs, San Jose, Capitola, Monterey, Fremont, Stockton. Modesto or Sonora. In addition, our Call Center at the Monterey Clinic. The position is under Patient Administration Support Service and is expected to work closely with all members of the health care team, receiving program direction and guidance from the team's leadership, i.e., MSA Supervisor, nurse manager and/or medical director.
Duties
The primary purpose of the position is to provide administrative and team support in a wide variety of basic administrative functions
within a Patient Aligned Care Team, Specialty Clinic, or Call Center. The incumbent is considered the team's authority on a variety of
clinic processes, regulations, policies, and procedures regarding eligibility and benefits, clinic support, statistical and data collection,
medical record managements and customer service. Incumbent must interpret and implement regulations accurately to reflect current
operating procedures. The role is complex and requires flexibility and independent decision-making.
Work Schedule: Monday to Friday, 8:00 am - 4:30 pm.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 64-01322F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Qualified candidates will be referred in the order received in USA Staffing. Cutoff dates to refer qualified candidates are as follows or as needed:
January 26, 2024
February 9, 2024
February 23, 2024
March 8, 2024
March 22, 2024
April 5, 2024
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