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Collections Associate

3 months ago

Atlanta, United States AmeriCold Logistics Full time
Primary Responsibility :

Perform activities necessary for effective and efficient collections processing and maintain a good customer relationship

What You'll Do :

o Review customer aging and identify past due items for collection purposes using both collection application software and excel spreadsheet aging reports.
o Analyze customer accounts and resolve complex billing disputes, involving the use of spreadsheets and assistance (as required) from operations and Sales.
o Make collection calls and send emails and/or letters to delinquent accounts.
o Prepare documentation for warehouse liens as directed.
o Work with third party collection agencies as directed by management.
o Manage a system of follow-up that assures all delinquent items are resolved according to department goals.
o Contact facilities for back-up documentation as needed.
o Provide necessary documentation to customer to facilitate prompt payments.
o Investigate and resolve overpayments and deductions on customer accounts.
o Prepare management reports regarding customer accounts as needed.
o Continue to encourage customer to release Americold from providing warehouse bills of lading and/or proofs of delivery.
o Encourage all customers to pay within established payment terms.
o Utilize mainframe billing system and coordinate information between the customer and all Americold parties (field locations, etc.).

What Experience and Education You Need :

o Associates college degree or equivalent work experience required, bachelor's degree preferred
o 2 years of collection, or accounting, or relationship based customer service experience
o Detailed oriented with good analytical skills
o Experience with Oracle accounts receivable
o Experience in relationship based collections preferred
o Excellent written and verbal communication skills
o Proficient in reporting tools and with MS Office products - Word and Excel (strong Excel)
o Strong customer service skills (internal and external customers)

What Could Set You Apart :

o Excellent written and verbal communication skills with the ability to interact comfortably within all levels of the organization
o High energy, self - starter with the ability to take initiative with minimal guidance
o Quick learner who thrives in a time sensitive compliance reporting environment
o Ability to perform well under pressure and maintain a positive attitude in a high-volume and changing environment
o Demonstrates consistency, flexibility and commitment to meet deadlines
o Excellent interpersonal skills and attention to detail are essential
o Demonstration of ownership and ability to multi-task in order to balance responsibilities with assigned projects
o Comfortable working both as an individual and on a team
o Very strong organizational and analytical skills

Physical Requirements :

The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
o Requires the ability to sit for long periods of time, with frequent interruptions
o Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
o Requires manual dexterity with normal hand and finger movements for typical office work
o Talking, hearing, and seeing are important elements of completing assigned tasks
o May be required to visit facility operations in temperatures at or below freezing
o Requires the use of various electronic tools
o May occasionally lift, carry, position, or move objects weighing up to 10 pounds
o Occasionally works evenings or weekends in order to complete objectives or to attend meetings
o Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
o Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others: and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.