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Manager South End Patient Access
2 months ago
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type: Full time
Department: Registration
All Locations: 1601 Washington Street
Position Summary: The Patient Access Manager is responsible for the operational excellence of all registration, member services, and clerical activities in most health center operations. Assures departments’ delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. As of 10/1/10, directly manages 1 Supervisor, 1 Team Leader, 2 Insurance Coordinators, 3 Member Advisors, 7 Patient Access Representatives, 1 Cash Coordinator/Registrar, and indirectly supervises another 19 Patient Access Representatives/Coordinators and 2 Patient Flow Coordinators. This staff is responsible for registration, check in/out, insurance verification cash collection, appointment scheduling, referrals, member services, including PCP assignments and patient feedback and satisfaction. This position manages human resources to promote positive employee relations and assure quality services. Coordinates training of Patient Access Representatives/Coordinators and Member Advisors, and all other staff performing the registration and member service function. Assists the Vice President of Patient Access in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience throughout the registration and check in process. Also assists with special projects pertaining to increasing patient access to services at the health center
EDUCATION:
Four year college degree or combination of education and experience.
EXPERIENCE:
Minimum of 3 to 5 years supervisory experienceKnowledge of managed care, the various insurance plans, registration practices and protocols strongly neededUnderstanding of and experience with EBNHC systems, processes, policies and procedures a plusMinimum of 3 to 5 years work experience in a health care or customer service environmentSKILLS/ABILITIES:
Strong leadership, initiative, and supervisory skillsExceptional customer service and problem solving skills Excellent communication and interpersonal skillsStrong organizational and time management skillsAwareness and appreciation of the continuous improvement processesStrong computer skillsAwareness of state of the art technology to solve operational issuesAnalytical skills necessary to review reports and identify trends/issuesDemonstrates ability to work in a fast paced environment performing multiple tasks simultaneouslyPAY RANGE:
$79,102 up to $122,609 based on experience
