![Brightspeed](https://media.trabajo.org/img/noimg.jpg)
Customer Success Representative
5 days ago
Job Description
Brightspeed is looking for a driven, creative, and energetic professional to join our team as a Customer Success Representative The Customer Success **** Representative ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly.
As a Customer Success Representative, you will have the following responsibilities:
Build long-term, value-based relationships with decisionmakers and influencers to understand the customer’s landscape and establish loyalty Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes Recognize opportunities for expansion based on knowledge of the BRSPD portfolio, partnering with sales as necessary Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services Responsible for defining and executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing write-downs positively impacting BRSPD profit marginsProfessional Success Competencies:
Communicating **** - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external. Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action. Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed. Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.Qualifications:
Qualifications
What It Takes To Catch Our Eye:
Experience in servicing end users/customers, providing support and/or account management Education Level: Bachelor's Degree or equivalent work experience Experience in working with complex entities/customers Comfortable presenting, consulting, and advising Assertive verbal and written communications skills with ability to build strategic relationships within organizations Ability to work closely with the end user/customer and effectively negotiate both internally and externally Strong analytical skills with the ability to translate data into insights and leverage with engagement strategies Experience in collaborating and guiding cross-functional teams Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector Effective and confident decision making based on business and financial principles Working knowledge of MS Office suite#LI-AK1
Additional Information
WHY JOIN US?
** We aspire to contemporary ways of working.**
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
** We offer competitive compensation and comprehensive benefits.**
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed’s Privacy Notice for California Residents Brightspeed’s Privacy Notice-
Customer Success Representative
3 weeks ago
Charlotte, United States CPI Security Full timeCPI Security Systems is currently seeking a Customer Success Representative who is responsible for ensuring successful onboarding of new customers, fostering positive relationships with our customers and internal teams, and maximizing every installation opportunity for CPI. As a Customer Success Representative, you will play a pivotal role in ensuring...
-
Customer Success Representative
3 weeks ago
Charlotte, United States CPI Security Full timeJob DescriptionJob DescriptionCPI Security Systems is currently seeking a Customer Success Representative who is responsible for ensuring successful onboarding of new customers, fostering positive relationships with our customers and internal teams, and maximizing every installation opportunity for CPI. As a Customer Success Representative, you will play a...
-
Customer Success Representative
3 weeks ago
Charlotte, United States CPI Security Full timeCPI Security Systems is currently seeking a Customer Success Representative who is responsible for ensuring successful onboarding of new customers, fostering positive relationships with our customers and internal teams, and maximizing every installation opportunity for CPI. As a Customer Success Representative, you will play a pivotal role in ensuring...
-
Customer Success Representative
7 days ago
Charlotte, North Carolina, United States Brightspeed Full timeJob DescriptionBrightspeed is looking for a driven, creative, and energetic professional to join our team as a Customer Success Representative The Customer Success **** Representative ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current solutions. This is accomplished by...
-
Customer Success Lead
4 weeks ago
Charlotte, United States Townsquare Interactive Full timeJob DescriptionJob DescriptionCustomer Success Lead**This position requires you to work in our Charlotte Uptown office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive...
-
Customer Success Manager
3 weeks ago
Charlotte, United States LiftOne Full timeDescription Position at LiftOne Find Your Career With LiftOne We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role...
-
Customer Success Manager
2 weeks ago
Charlotte, North Carolina, United States LiftOne Full timePosition at LiftOne Find Your Career With LiftOne We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in...
-
Customer Success Representative
3 weeks ago
Charlotte, United States TEKsystems Full timeDescription: Candidate will be assisting a well known bank national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of the home mortgage department. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage...
-
Customer Success Representative
2 weeks ago
Charlotte, United States TEKsystems Full timeDescription: Candidate will be assisting a well known bank national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of the home mortgage department. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage...
-
Customer Success Account Manager
4 weeks ago
Charlotte, United States US Health Services Full timeA Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...
-
Senior Customer Success Manager
7 days ago
Charlotte, United States AvidXchange Full timeJob Overview The Senior Customer Success Manager is a highly strategic role that is responsible for engaging with and acting as a trusted advisor to a portfolio of enterprise customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, ensuring our customers realize value from their investment...
-
Senior Customer Success Manager
6 days ago
Charlotte, North Carolina, United States AvidXchange Full timeJob OverviewThe Senior Customer Success Manager is a highly strategic role that is responsible for engaging with and acting as a trusted advisor to a portfolio of enterprise customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions, ensuring our customers realize value from their investment and...
-
Customer Success Manager
4 weeks ago
Charlotte, United States Clarivate Analytics US LLC Full timeEx Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between customers...
-
Customer Success Specialist
2 weeks ago
Charlotte, North Carolina, United States Lucid Bots Inc Full timeJob DescriptionJob DescriptionJoin our team as a full-time Customer Success Specialist at Lucid Bots, Inc in Charlotte, NC. Be part of a dynamic company culture that is energetic, innovative, and customer focused. This onsite position offers an exciting opportunity to showcase your problem-solving skills, empathy, and customer-centric approach. You will play...
-
Sr. Customer Success Manager
3 weeks ago
Charlotte, United States Q2 Full timeAs passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening...
-
Sr. Customer Success Manager
4 weeks ago
Charlotte, North Carolina, United States Q2 Full timeAs passionate about our people as we are about our mission. What We're All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...
-
Customer Success Specialist
4 weeks ago
Charlotte, United States Lucid Bots Inc Full timeJoin our team as a full-time Customer Success Specialist at Lucid Bots, Inc. in Charlotte, NC. Be part of a dynamic company culture that is energetic, innovative, and customer focused. We are dedicated to delivering cutting-edge solutions through our state-of-the-art robotic products. Our team is passionate about helping our customers accomplish dull, dirty,...
-
Customer Success Manager
17 hours ago
Charlotte, United States RingCentral Full timeSay hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
-
Customer Success Specialist
3 weeks ago
Charlotte, United States Lucid Bots Inc Full timeJob DescriptionJob DescriptionJoin our team as a full-time Customer Success Specialist at Lucid Bots, Inc. in Charlotte, NC. Be part of a dynamic company culture that is energetic, innovative, and customer focused. We are dedicated to delivering cutting-edge solutions through our state-of-the-art robotic products. Our team is passionate about helping our...
-
Customer Success Specialist
4 weeks ago
Charlotte, United States Lucid Bots Inc Full timeJob DescriptionJob DescriptionJoin our team as a full-time Customer Success Specialist at Lucid Bots, Inc. in Charlotte, NC. Be part of a dynamic company culture that is energetic, innovative, and customer focused. We are dedicated to delivering cutting-edge solutions through our state-of-the-art robotic products. Our team is passionate about helping our...