Installation Specialist, 2nd shift, 3rd Eye

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, "Improving Lives," drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Operating Company:  Environmental Solutions Group - 3rd Eye

Location:  Remote

Reports To:  3rd Eye Installations Manager

Department:  Installations

Shift: 2nd

COMPANY SUMMARY:

3rd Eye is disrupting the traditional Fleet Safety Video Monitoring and Telematics industries with leading high-quality media and reliable digital delivery. Our services are engineered for high availability, maximum reach, and cost savings for our customers. Fleet managers can watch live streams or review safety events instantly, from any device, to monitor their vehicle fleet. Our technology is the cornerstone of our industry, and our customers use it to improve their fleet safety, operational, and maintenance performance.

POSITION SUMMARY:

The Installation Specialist will be the subject matter expert on installation of 3rd Eye solutions and training of the same. The Specialist will train and guide installation of 3rd Eye products including onboard computers, external cameras, monitors, radar systems, and vehicle cabling at customer sites.  The installation specialist will create training documents and guides for current and future product lines in accordance with engineering specs and Product Management guidelines. This position will troubleshoot equipment remotely and in person, provide general and technical information, and train field service personnel.  This position will provide reporting on installation accuracy, gap closures and any needed process changes to improve installation accuracy and efficiency. This position will field after-hours phone calls and emails from field installers to provide troubleshooting and best practice guidance, as well as assist the QC team with quality control review. This position visits customer sites in the waste and recycling industry according to a provided schedule and route, through regular travel, which could be up to 50%. This position will provide training to dealers, OEMs and/or internal/external team members on the installation process as needed.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Provides technical support and training for the Installers of 3rd Eye products at customer sites with accuracy.
• Assist with developing and documenting the installation process and quality audit to ensure accurate installation of 3rd Eye products.
• Provides onsite training of new technicians.
• May visually inspect products at various stages of production process to determine and maintain quality and reliability of products.
• Provide customers end user instructions for products installed.
• Completes periodic reports. Includes evaluating data collecting and writing summaries to validate or show deviations from quality standards. Present pertinent information from field start-ups in writing or orally.
• Assisting customers with installations, training, troubleshooting, etc. Involves lifting and carrying parts weighing up to 40 pounds. 
• Requires willingness and ability to travel frequently, and occasionally on short notice, using a valid company credit card. 
• Attendance at work, including presence at work during scheduled working hours or other schedules as may be assigned by the department manager, is essential. Acceptance of overtime assignments may also be required to meet departmental goals and objectives.
• Will be representative of our end consumers.  A professional image must be always maintained whether driving, at events, or with dealers.
• Attends required training sessions, workshops, seminars, etc.
• Work with Engineering as needed on research and development of new equipment.
• Up to 25% travel is required for this position.
• Performs other various duties as may be assigned.

JOB SPECIFICATIONS:

• Associate’s degree, Technical School, or equivalent work experience required.
• 3-5 years of specific 3rd Eye installation experience required.
• 5 years plus combined experience in general automotive, commercial electronics, and waste recycle industry vehicle knowledge.

• 12 Volt automotive knowledge with minimum of 2 years prior experience.
• Basic electronics testing knowledge including use of voltmeter, power probe, and test lights.
• General knowledge of automotive equipment such as commercial trucks, waste and recycling collection vehicles, and light-duty passenger vehicles with minimum of 2 years’ experience.
• Must be very self-motivating, proactive, and have a self-starter personality with a “can do” attitude looking to be a team player.  Must also be able to work independently while following direction from a remote management.

• Responsible for the maintenance and upkeep of company provided service van including all associated tools and product inventory.
• Effectively and professionally communicate with customers via phone and in person.
• Ability to operate company provided smartphone and Android tablet technologies for reporting and documentation along with basic computer skills.
• Quickly become a subject matter expert on all company product lines, kits, and accessories.
• Must be detail oriented with a thorough approach to note taking and documentation.
• Must have a driver’s license and be insurable and bondable. 

DOVER COMPETENCIES: 

Builds and Manages Collaborative Relationships

Customer Impact

Results Driven

Requirements:

Education:  Associate degree, Technical School, or equivalent work experience required.  Requires a High School diploma or GED. 

Knowledge: Requires ability to understand general arithmetic; ability to write in an understandable manner; understand verbal or written instructions; ability to read and understand instructions, and lists; ability to operate personal computer, smartphone, and tablet-based technologies. Knowledge normally acquired through high school or equivalent experience. 

Mental: Requires normal attention with periods of high concentration intermittently to operate near moving vehicles and machinery approximately 100% of time.

Physical: Requires walking/standing approximately 80%, repetitive lifting of equipment during installation approximately 40% of the time, involves repetitive overhead work approximately 20% of time; involves repetitive stooping, forward bending and crouching approximately 20% of time.

Manual Dexterity: Requires use of hands, arms and feet for continuous movement in and out of vehicles; use of hands and arms to operate tools and equipment while working on vehicle.

Audible Demands: Requires ability to follow verbal instructions and to hear for safety purposes.

Visual: Requires the ability to visually observe essential functions for satisfactory job performance and safety; color and depth perception required.

Environmental: There is exposure to field environments with the presence of dust, fumes, noise, and fluctuating temperatures due to lack of climate control.

Note: Supersedes All Preceding Job Descriptions:

The above job description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of job functions or requirements.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Other