Senior Customer Solutions Program Manager

Found in: beBee S US - 3 weeks ago

Portland, United States PacifiCorp Full time
General Purpose

Responsible for management of demand response programs in Oregon, Washington, and California. Establishes and implements business objectives, strategies and plans key to program success. Responsibilities include leading program implementation efforts as well as providing analysis and information critical for program consideration in planning environments.    Responsible for establishment and adherence to budgets. Represents the Company in stakeholder engagement related to programs and may act as lead for Associate and Customer Solutions Program Manager levels.

Responsibilities

  • Promote a customer first culture and commit to delivering outstanding results for customers.
  • Lead program implementation efforts across business units 
  • Responsible for the analysis of new programs/initiatives or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary changes due to changing market conditions;
  • Responsible for information on resource size, shape, operating characteristics, and costs for the development of the company and customer's planning.
  • Implement integrated resource plan demand-side resource options.
  • Create, modify and/or eliminate load management programs to ensure compliance with tariffs and cost effectiveness.
  • Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards
  • Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards.
  • Oversee the delivery of services among different program activities to increase effectiveness and efficiency within the organization.
  • Monitor program activities on a regular basis and actively participate in evaluations.
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
  • Prepare data responses supporting programs as needed.
  • May serve as company liaison with regional organizations
  • May act as lead for Associate and Customer Solutions Program Manager levels.

Requirements

  • Bachelor's Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience.
  • A minimum of seven years professional experience with energy efficiency and/or load management technologies, resource evaluation and valuation.
  • Demonstrated experience in resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting.
  • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
  • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process.
  • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
  • Communication and interpersonal skills to manage and motivate employees.
  • Advanced Oral and written communication skills to communicate objectives and action plans.

Preferences

  • Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred
  • MBA
  • Program Management Professional (PMP) and/or Program Management Professional (PgMP)
  • Knowledge of Program Management
  • Demonstrated knowledge of the application of Demand Side Management (DSM) technologies.

Employees must be able to perform the essential functions of the position with or without an accommodation.

Additional Information

Req Id: 111201

Read the full posting.

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