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Restaurant Supervisor

2 months ago

San Diego, United States Hornblower Group Full time
Starting Salary: $24.00 per hour

City Experiences is seeking an Event Manager for our operation in San Diego.

About the Opportunity:

The position of Event Manager on board a yacht is responsible for ensuring the overall guest experience on all public cruises and private charters. Successful candidates will possess the ability to stay calm and composed in a fast-paced environment and display the willingness to be a team player, handling bar duties and assisting with vessel preparation and closure. Days, evenings and weekend shifts available.

About You:

The right candidate will provide a quality product on a consistent basis while maintaining high levels of guest satisfaction. Provide an outgoing and supportive personality with outstanding teamwork, and will follow all current company policies and adhere to strict safety guidelines. This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

Essential Duties & Responsibilities:
  • Review events at the beginning of the work week for discrepancies, conflicts, or questions. Communicate any issues
  • Review contract with lead chef and sales manager (when available)
  • Prepare diagrams based on guest count, client needs, and staffing level
  • Gather additional items needed for event (beverages, supplies, paperwork, etc.)
  • Be on board yacht at scheduled in time for crew, ready to start pre-shift meeting
  • Supervise and manage crew while on HCE premises
  • Review all contract details with crew and set expectation for the event. Be clear & concise.
  • Assign & direct crew in their position related responsibilities, including sidework, resets, and cleaning of F&B areas.
  • Monitor and evaluate all food, beverage, and service quality during event
  • Take corrective action to ensure a successful function
  • Support the onboard Operations staff with all safety requirements, while communicating essential information regarding the event.
  • Completion of Senior Deckhand training, including, but not limited to, vessel operations, fire safety, CPR/AED, line handling, and First Aid.
  • Full walkthrough of vessel after each event to ensure all areas are in "Show-Ready" condition.
  • The individual occasionally must have the ability to move or lift up to 60 lbs.
  • The individual must be able to travel up and down stairs without assistance.
  • Planning/organizing - the individual prioritizes and plans work activities and uses time efficiently.
  • Quality control - the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
  • Quantity - meets productivity standards and completes work in a timely manner.
  • Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security - the individual observes safety and security procedures and uses equipment and materials properly.
  • Additional job duties assigned.

Minimum Qualifications:
  • Minimum 6 months food service supervisory experience preferred
  • Minimum 6 months hospitality experience, with knowledge of food, wine, and spirits
  • 21 years or older
  • Food Handler Certification required; TIPS certification desirable
  • Excellent communication and customer service skills.
  • Must be able to obtain a TWIC and MMC.
  • Experience with a Point of Service (POS) system.
  • Evenings, weekends and holiday shifts are often required. A Flexible schedule is required.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

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