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BottleDrop Retail Lead
2 months ago
Our Vision
A world where no resource is wasted.
Our Mission
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
Our Values
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Summary
The BottleDrop Retail Lead is responsible for overseeing daily Front of House retail operations of assigned BottleDrop Redemption Center. This position supervises a team of employees to meet business and safety demands including customer service, cash handling, and maintaining cleanliness of facility. The BottleDrop Retail Lead is cross-trained in the Back of House to assist with full center responsibilities as needed.
Primary Duties & Responsibilities
- Oversee day-to-day operations for the Front of House at assigned BottleDrop Redemption Center
- Supervise Front of House Customer Service Associates to complete daily work assignments, maintain company standards, and follow company policies and procedures
- Lead BottleDrop Team Members and Customer Service Agent 2 in providing a positive and safe environment for all associates and customers
- Responsible for opening and/or closing the BottleDrop Redemption Center
- Assist with BottleDrop Team Members and Customer Service Agent 2 hiring process by facilitating BottleDrop tours, interviews, employee onboarding and training
- Write and distribute team schedule
- Approve timecards within electronic timekeeping system
- Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system
- Troubleshoot and maintain all retail equipment including reverse vending machines (RVMs), floor scrubber, pay station, kiosks and printers
- Assist with Back of House responsibilities as needed
- Ensure accuracy of cash handling and reconciliation
- Maintain supply inventory and submit monthly supply orders
- Communicate with other departments within OBRC as needed
- Lift and carry up to 50 lbs, stand for several hours a day and climb ladders
- Other job duties as assigned
Education/Experience
- High school diploma or equivalent
- Minimum of 2 years supervisory/management experience, preferably in a retail environment
Requirements – Skills, Job Knowledge & Abilities
- Cash handling experience
- Excellent customer service skills with ability to effectively diffuse and resolve customer complaints
- Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
- Ability to prioritize and multi-task
- Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel
Supervisory Responsibility
- This position has direct supervisory responsibility
Travel
- None
