[WEBTOON] Junior IT Administrator

2 weeks ago

Los Angeles California, United States WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands) Full time

As the global leader and pioneer of the mobile webcomic format, WEBTOON has revolutionized the comics industry for comic fans and creators. Today, a diverse new generation of international comic artists have found a home on WEBTOON, where the company’s storytelling technology allows anyone to become a creator and build a global audience for their stories.


With a massive catalog of incredible digital comics from rising stars on WEBTOON CANVAS platform, and a growing roster of superstar WEBTOON Originals creators, there’s something for every type of comic fan on WEBTOON. With an average of 89+ million monthly active users, and WEBTOON adaptations on Netflix, HBO Max, and other screens around the world, WEBTOON’s passionate fandoms are the new face of pop culture. The company has worked with DC Comics, Marvel Entertainment, HYBE, and many more of the world’s biggest entertainment brands.


The Junior IT Administrator is responsible for providing assistance to users and ensuring the seamless functioning and management of IT systems, assets, infrastructure and software applications. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent customer service skills.


Essential Duties:

Provide first-level contact for applications, laptops and desktop support including troubleshooting hardware and software issuesResolve daily technical issues reported by end users in the companies in AmericaWork closely with HR on onboarding and off-boarding of employees by provisioning new user accounts, proper access to specific systems, providing/collecting devices and also account removalsTroubleshoot problems with laptops, desktops, and perform hardware replacements or upgrades as neededProvide technical support for operating systems, Microsoft Office applications, email and other applications used by employees within the companies in AmericaManage IT vendor negotiations for efficient hardware and software procurementProvide training on new and existing applications as requiredCreate how-to documentation to assist people with various computer tasksManage user accounts and permissionsAssist with or lead Helpdesk initiativesMonitor and assist with IT security managementImplement and deploy new equipment as required and conduct ongoing maintenance of IT assets


Minimum Qualifications:

Diploma or degree in Computer Science or equivalent experienceMinimum of 3 years’ experience in a Helpdesk support environment with customer service Excellent troubleshooting skills cross multi environmentGood working knowledge of macOS, DNS, O365, Google Workspace, networking, VPN, video conferencing systemsAbility to provide remote support and work flexible hours as neededSkilled in conduct research into a wide range of computing issues as requiredProficient verbal and written communication skillsStrong customer service skills and professionalism with the ability to deal effectively with all levels of clients (internal or external)Self-starter comfortable with working in a fast-paced environment Detail-oriented, meticulousAdept in multitasking and time managementHigh level of accountability and ability to effectively prioritize tasksExperience working with ticketing software


Bonus points for:

Experience with tools such as Kandji, NinjaOne, InTune an assetExperience with identity providers such as Okta, Auth0, or other Powershell, Bash and Python scripting an assetITIL, A+, Network +, Linux certifications an assetKorean language proficiency an asset



WEBTOON is owned by South Korea’s internet conglomerate Naver. In 2021, Naver acquired webnovel app Wattpad. The move aligned WEBTOON, the world’s largest digital comics platform, with Wattpad, the world’s leading webnovel platform. Together, these storytelling technology platforms reach a combined audience of 166 million people around the world.


Join us and work with some of the biggest artists, IP, and fandoms in comics

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