We have other current jobs related to this field that you can find below
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Jacksonville, United States Embassy Suites Full timeEmbassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Front Desk Agent to join our team! As Front Desk Agent you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest...
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Front Desk Agent
4 weeks ago
Jacksonville, United States Embassy Suites - Jacksonville Full timeJob DescriptionJob DescriptionEmbassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Front Desk Agent to join our team! As Front Desk Agent you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front...
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Front Desk Guest Services Agent
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Jacksonville, United States DoubleTree by Hilton Hotel Jacksonville Riverfront Full timehos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family,...
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Front Desk Clerk
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Jacksonville, United States Comfort Suites West Jacksonville Full timeJob DescriptionJob DescriptionJob descriptionWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for...
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Front Desk agent
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Jacksonville, United States Delta Hotels by Marriott Jacksonville Deerwood Full timeAbout Us: Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee...
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Front Desk agent
1 month ago
Jacksonville, United States Pyramid Global Hospitality Full timeProperty About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee...
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Front Desk Agent
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Jacksonville, United States Fairfield Inn & Suites Jacksonville Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
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Front Desk Agent
4 days ago
Jacksonville, United States WoodSpring Jacksonville Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
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Front Desk Representative
14 hours ago
Jacksonville, Florida, United States Shaner Corporation Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Shaner Corporation. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesHandle guest complaints and concerns in a professional and...
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Front Desk Representative
2 days ago
Jacksonville, Florida, United States WoodSpring Jacksonville Full timeJob SummaryAs a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...
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Front Desk Representative
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Jacksonville, Florida, United States WoodSpring Jacksonville Full timeJob SummaryAs a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...
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Front Desk Representative
17 hours ago
Jacksonville, Florida, United States WoodSpring Jacksonville Full timeJob SummaryAs a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...
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Front Desk Receptionist
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Jacksonville, United States Aledade, Inc. Full time**Front Desk Receptionist** Jacksonville, NC / ~ Partner Practices ~ Partner Practices / Partner Practice Full-time front desk receptionist will work alongside 1-2 other skilled administrative staff and will be responsible in maintaining the front office functions which include but are not limited to office duties, greeting patients and other clients,...
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Front Desk Agent
4 weeks ago
Jacksonville, Florida, United States Tru by Hilton Jacksonville South Mandarin Full timeJob SummaryGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not...
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Front Desk Agent
1 month ago
Jacksonville, United States Tru by Hilton Jacksonville South Mandarin Full timeJob SummaryGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not...
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Hotel Front Desk Supervisor
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Jacksonville, United States McKibbon Hospitality Full timeWhat Makes a McKibbon Hotel Front Desk Supervisor? As a key member of the front desk leadership team, the Front Desk Supervisor is accountable for the hotel’s front desk operations. Reporting to the Guest Services Manager and Assistant General Manager, the hotel’s Front Desk Supervisor will be responsible for maintaining the highest level of ethical...
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Hotel Front Desk Supervisor
1 month ago
Jacksonville, United States McKibbon Hospitality Full timeWhat Makes a McKibbon Hotel Front Desk Supervisor? As a key member of the front desk leadership team, the Front Desk Supervisor is accountable for the hotel's front desk operations. Reporting to the Guest Services Manager and Assistant General Manager, the hotel's Front Desk Supervisor will be responsible for maintaining the highest level of ethical...
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Front Desk Associate
2 months ago
Jacksonville, United States Marriott Hotels & Resorts Full timeOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Guest Experience, Front Desk Associate, Front Desk, Associate, Hotel
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Front Desk Clerk
1 week ago
Jacksonville, United States Concord Hospitality Full timeDescription Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...
Front Desk Agent
2 months ago
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.
Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at the time of check out and ensure guests satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
- Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor/manager.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Front Desk Personnel when need.
- Perform any related duties as requested by supervisor/manager.Knowledge, Skills & Abilities
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Prior hospitality experience preferred, but not required.
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.Physical Demands
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Stand 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
- Must be able to work holidays & weekendsApply Now
Source: Hospitality Online
