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Banquet Houseperson

2 months ago

San Francisco, United States Hyatt Regency San Francisco Downtown SOMA Full time
What you will be doing
  • Ensure the correct and timely set up of all Banquet Event Order functions.
  • Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
  • Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
  • Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
  • Transport and store tables, chairs, and other equipment.
  • Refresh meeting rooms as needed.
  • Notify management of any hazards.
  • Handle items for “Lost and Found” according to the standards.
  • Ensure overall guest satisfaction The ideal candidate for this position
    • High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
    • Flexible and long hours sometimes required.
    • Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Perform other duties as requested by management.
    • Maintain a warm and friendly demeanor at all times.

      Source: Hospitality Online