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Banquet Houseperson

1 month ago

San Diego, California, United States AccorHotel Full time
Banquet Houseperson Job Description

At AccorHotel, we are seeking a highly skilled and detail-oriented Banquet Houseperson to join our team. As a Banquet Houseperson, you will play a critical role in ensuring the smooth execution of events and meetings at our hotel.

Key Responsibilities:
  • Set up and break down meeting spaces with tables, chairs, water, and other equipment.
  • Handle and transport equipment carefully to prevent injuries and damage.
  • Retrieve clean linen and skirting from Laundry and stock in storage areas.
  • Stock and organize supply carts with designated materials and equipment.
  • Inspect set rooms for cleanliness and agreement to group requirements.
  • Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, and other equipment.
  • Set up table linens, skirting, and tabletops items as specified by group and in accordance with departmental standards.
  • Refresh function areas as scheduled in accordance to departmental procedures.
  • Turn over any lost and found items to supervisor or manager.
  • Use designated chemical supplies and equipment to clean various floor surfaces.
  • Maintain cleanliness and organization of closets.
  • Clean designated areas with proper chemicals, tools, and equipment.
  • Ensure that nothing is stored in stairwells.
  • Transport any food and beverage trays, items in public areas to service areas.
  • Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
  • Inspect condition of all furniture for tears, rips, and stains and report damages to supervisor or manager.
  • Dust and polish all woodwork.
  • Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions.
  • Clean all lamps, light fixtures, and light switches; check for proper working condition and rectify any deficiencies.
  • Remove dust spots and smears from house/public phones and reposition properly.
  • Remove tape and debris from walls, ceilings; clean according to procedures.
  • Inspect condition of planters and plants; remove debris, polish planters.
  • Remove dust, dirt marks, and fingerprints from doors and door frames.
  • Remove stains, scuff marks, and dust from baseboards, ledges, and corners.
  • Be familiar with all hotel services/features to respond accurately to any guest inquiry.
  • Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
  • Handle guest complaints by following the instant pacification procedures ensuring guest satisfaction.
  • Deliver client packages/boxes of materials as assigned to/from scheduled function area.
  • Report any damages, maintenance problems, or safety hazards to the supervisor.
  • Complete assigned side duties following departmental procedures.
Requirements:
  • Food handling certification.
  • Ability to satisfactorily communicate in English with guests, management, and coworkers to their understanding.
  • Ability to provide legible communication.
  • Ability to compute basic mathematical calculations.
  • This person must have good communication skills as well as the ability to lift moderate weight throughout the shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit and stand for long periods of time.
  • Frequent reaching, bending, heaving, lifting (50 lbs.), and operating heavy machinery.
  • Ability to manage others and work outdoors.
  • Maintain certification of forklift operation.
  • Excellent communication and people skills.

No remote work is available for this position. This is a part-time employment opportunity.