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Associate Product Manager, Personalization

2 months ago

Wilmington, United States JPMorgan Chase Full time
Chase Offers & Shopping is dedicated to driving measurable outcomes for brands and real benefits for our customers.Our digital media solutions leverage our strong merchant relationships, our 65 million customer base, and industry leading customer insights to find, attract, and engage intended audiences throughtheir purchasejourneys. We're bringing more value to customers by delivering the right offer, to the right customer, at the right time through personalization.

As an Associate Product Manager, Personalization within Offers & Shopping, you will be part of a highly cross functional, collaborative product team that partners with design, technology, finance, legal, controls, and analytics to design and develop next generation Offers & Shopping experiences. You will help craft the product strategy, develop market-leading product innovation, and steer the Chase Offers & Shopping consumer experience to become more personalized and engaging. This is an exciting opportunity to impact all aspects of the consumer journey including intent capture, offer relevance/personalization, and consumer communications such as alerts and emails.

Job responsibilities

  • Combine vision, creativity, research, and data-based insights to transform the Offers & Shopping customer experience with ground-breaking product innovation
  • Manage the personalization product roadmap, backlog, requirements, and prioritization
  • Lead discovery on new initiatives, including determining and refining business value, customer value and working with tech partners for tech feasibility and data availability
  • Partner with design and research teams to lead customers experience improvements and new features desirability
  • Create and champion new ideas and use cases by getting feedback from internal stakeholders, user research, customer feedback loops and analyzing the competitive landscape
  • Create initiatives, epics and user stories in JIRA backlog, as well as identify and engage cross-impacted teams to prioritize work
  • Refine and prioritize stories, as well as lead sprint planning and execution (along with other scrum cadences and events) for technology development teams for consumer experience requirements


Required qualifications, capabilities, and skills

  • 3+ years of experience in product management, digital, technology, fin-tech, banking, corp dev, strategy and/or consulting
  • Experience developing roadmaps and immersive experiences to impact customer engagement and acquisition; must be user experience-obsessed
  • An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
  • Ability to identify and address program execution needs in a fast-paced environment; previous exposure to agile practices and ability to adapt agile tools
  • Solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams
  • Ability to partner directly with technology scrum teams to translate product requirements and user stories into technology sizing estimates and requirements
  • Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners
  • Great at balancing strategic & creative thinking and tangible execution


Preferred qualifications, capabilities, and skills

  • Experience working on consumer digital products, operations, servicing and controls partners to align roadmap
  • Understanding of modern web technologies, web application frameworks and mobile native technologies


About us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veteran

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.