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Customer Experience Technician

2 months ago

Clackamas, United States ION Solar Full time
Job Details Oregon Warehouse - Clackamas, OR Full Time $20.00 - $25.00 Description

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

Ion Solar is looking for a CE Service Technician who will be responsible for providing excellent service to our customers who have been installed a year or more ago. This multifaceted role involves a wide range of services, including but not limited to drywall repair, electrical troubleshooting, critter control, stucco patching, structural support, leak repair, and the meticulous removal and reinstallation of solar systems.

Duties/Responsibilities

  • Complete projects within established policies and procedures.
  • Complete projects within time frames and budgets.
  • Maintain high levels of quality assurance and quality control with an emphasis on crew safety.
  • Assemble the solar array racking, properly seal all roof penetrations, and install all relative equipment.
  • Work exceptionally well with others, competently delegate work among crew, and resolve potential crew issues.
  • Diagnose and troubleshoot system malfunctions and operational issues.
  • Communicate with customers in a professional, considerate, and respectful manner, answering all questions and complaints to the best of your ability.

Required Skills/Abilities:

  • Professional in appearance, with excellent customer service skills.
  • Work exceptionally well with others, competently delegate work among crew, and resolve potential crew issues.
  • Excellent verbal and written communication skills.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Must work well unsupervised and be self-motivated
  • Strong computer skills
  • A valid Driver's License and clean driving record are required.

Education and Experience:

  • A high school diploma or equivalent is required
  • More than 1 year of previous construction experience is required in electrical, roofing, or framing.
  • Solar experience is preferred

Driving Requirements:

  • Must be at least 21 years old
  • Must have a clean driving record as determined by a Motor Vehicle Record (MVR) check

Physical Requirements:

  • Must be able to walk and work on the roof.
  • Physically able to climb, stand, walk, kneel, and crouch for extended periods.
  • Ability to lift, pull, and push materials and equipment weighing approximately 50 pounds frequently.

Compensation/Benefits:

  • Competitive wages
  • Affordable Health/Vision/Dental Insurance
  • 401K
  • Paid time off and paid holidays
  • Paid birthday off

ION Solar is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

Qualifications

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