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Sr. Digital Product Manager

1 month ago

Waco, United States Neighborly Full time

Sr. Digital Product Manager (Omnichannel Strategy)

Are you looking for a place where you can bring your experience and support the technology lifecycle of complex new digital products, features and enhancements from conception, requirements gathering, product specification, implementation review, and release?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Overview:

We're seeking an experienced Senior Product Manager to lead the development and implementation of our omnichannel strategy across websites, mobile apps, call centers, and franchise locations. This role is crucial in creating seamless customer experiences and driving business growth through integrated digital and physical touchpoints.

Bring your experience and be empowered to innovate.

As a Sr. Digital Product Manager on Digital Technology team, a typical day for you will include:

  • Develop and execute a comprehensive omnichannel strategy
  • Lead cross-functional teams to implement omnichannel initiatives
  • Analyze customer data to identify opportunities for channel integration
  • Define and track key performance indicators for omnichannel success
  • Collaborate with marketing, sales, and operations teams to ensure consistent customer experiences
  • Manage product roadmaps for digital platforms and technologies
  • Stay current with industry trends and emerging technologies in the omnichannel arena

Bring your skills and be inspired to achieve success.

  • Experience:
    • 8+ years of product management experience, with a focus on omnichannel strategies
    • Strong understanding of e-commerce, mobile apps, and retail operations
    • Experience with customer journey mapping and user experience design
    • Excellent analytical and problem-solving skills
    • Strong leadership and communication abilities
  • Education:
    • Bachelor's degree in Business, Computer Science, or related field; MBA preferred
  • Schedule / in-office requirements:
    • Hybrid model aka in office 2-3 days a week

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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