Guest Services Agent
1 month ago
Job Summary:
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Key Responsibilities:
* Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
* Greet guests by name.
* Ensure that all guests feel welcomed to the property.
* Register guests and assign rooms.
* Conduct check-out processes.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
* Respond to phone calls, and retrieve guest mail, faxes and packages.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
* Attend team briefings.
* Handle cash, credit card, currency conversions and other financial transactions.
* Post charges such as room, food, liquor or telephone to ledger.
* Compute or adjust bill, collect payment, and make change for guests.
* Perform other duties as assigned.
Qualifications:
Education
* High school diploma or GED
Skills and Experience (Essential)
* At least 18 years of age
* Basic computer skills
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
* Work experience in the hospitality or restaurant industry preferred
* Communication in other languages is helpful
Benefits:
401k after 90 days, fully vested, company match to 4% Medical/ Dental/Vision– eligible after 60 days Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Paid Time Off policy Hilton Discounts Worldwide Northwood Hospitality DiscountsSource: Hospitality Online
-
Guest Services Agent-3
1 month ago
Nashville, United States Sonesta International Hotels Corporation Full timeThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Guest, Hotel, Retail
-
Guest Services Agent
2 weeks ago
Nashville, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Nashville, TN, US Property Name: La Quinta by Wyndham Nashville - Airport-Opryland Req Id: 14692 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La Quinta by Wyndham...
-
Guest Services Agent
7 days ago
Nashville, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Nashville, TN, US Property Name: La Quinta by Wyndham Nashville - Airport-Opryland Req Id: 14692 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La Quinta by Wyndham...
-
Guest Services Agent
2 months ago
Nashville, United States National Museum of African American Music Full time**Guest Services Agent** * Nashville, TN * Part Time to Full Time * Entry Level **The National Museum of African American Music** is seeking both part-time and full-time, enthusiastic Guest Service Agents who will be responsible for a successful guest experience in the Museum. Each GSA must provide a high level of customer service and satisfaction to...
-
Guest Services Agent
7 days ago
Nashville, United States National Museum of African American Music Full time**Guest Services Agent** * Nashville, TN * Part Time to Full Time * Entry Level **The National Museum of African American Music** is seeking both part-time and full-time, enthusiastic Guest Service Agents who will be responsible for a successful guest experience in the Museum. Each GSA must provide a high level of customer service and satisfaction to...
-
Guest Services Agent
2 months ago
Nashville, Tennessee, United States Conrad Nashville Full timeJob DescriptionJob Summary:Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating...
-
Guest Services Agent
1 week ago
Nashville, Tennessee, United States Conrad Nashville Full timeJob DescriptionJob Summary:Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating...
-
Guest Services Agent-6
2 weeks ago
Nashville, United States Loews Hotel & Resorts Full timeLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio fe Guest Service, Agent, Guest, Hotel
-
Guest Service Agent
3 weeks ago
Nashville, United States Kimpton Hotels & Restaurants Full timeJob Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart....
-
Guest Service Agent
1 week ago
Nashville, United States Kimpton Hotels & Restaurants Full timeJob Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart....
-
Guest Service Agent
2 weeks ago
Nashville, Tennessee, United States Hayes Street Hotel Full timeAs Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...
-
Guest Service Agent
1 week ago
Nashville, Tennessee, United States Hayes Street Hotel Full timeAs Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...
-
Guest Services Agent-6
2 weeks ago
Nashville, United States Loews Hotels Full timeLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...
-
Guest Services Agent/innkeeper: Float Position
2 weeks ago
Nashville, United States Germantown Inn Full timeGuest Services Agent is responsible for exceptional service to all guests and potential guests by assisting them in a courteous, efficient, and professional manner. Guest Services Agent duties include but not limited to checking guests in/out, reservation management, promoting company programs, maintaining guest records, cash handling, etc while providing...
-
Guest Service Agent
2 weeks ago
Nashville, United States Drury Hotels Full timeProperty Location: 300 Korean Veterans Blvd. - Nashville, Tennessee 37201 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much....
-
Guest Service Agent
1 week ago
Nashville, United States Drury Hotels Full timeProperty Location: 300 Korean Veterans Blvd. - Nashville, Tennessee 37201 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much....
-
Guest Service Agent
2 weeks ago
Nashville, Tennessee, United States Hilton BNA Nashville Airport Terminal Full timeImmediate SupervisorGuest Service ManagerJob SummaryPerforms sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.Essential Job FunctionsPerforms the functions of the...
-
Guest Service Agent
2 weeks ago
Nashville, Tennessee, United States Hilton Nashville Green Hills Full timeWhy People Like to Work with UsA friendly and passionate customer service work environmentAward winning Hilton property in the top 9% of all full service Hilton HotelsWork a flexible schedule with possibilities of a 4 day work week$250 annual retention incentive$500 full-time and $250 part-time employee referral incentivePublic transportation provided by...
-
Guest Service Agent
3 weeks ago
Nashville, United States PM Hotel Group Full timeThe Property Waymore's Guest House is a boutique hotel located in East Nashville, Tennessee with 93 guest rooms, suites and bunkrooms. We call it our guest house, because it was designed with comfort in mind above all else - in addition to the essent Guest, Guest Service, Hotel, Agent, Front Desk, Service
-
Guest Service Agent
1 week ago
Nashville, United States PM Hotel Group Full timeThe Property Waymore's Guest House is a boutique hotel located in East Nashville, Tennessee with 93 guest rooms, suites and bunkrooms. We call it our guest house, because it was designed with comfort in mind above all else - in addition to the essent Guest, Guest Service, Hotel, Agent, Front Desk, Service