Guest Services Agent
4 weeks ago
Job Summary:
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Key Responsibilities:
Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
* Greet guests by name.
* Ensure that all guests feel welcomed to the property.
* Register guests and assign rooms.
* Conduct check-out processes.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
* Respond to phone calls, and retrieve guest mail, faxes and packages.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
* Attend team briefings.
Handle cash, credit card, currency conversions and other financial transactions.
* Post charges such as room, food, liquor or telephone to ledger.
* Compute or adjust bill, collect payment, and make change for guests.
Perform other duties as assigned.
Qualifications:
Education
* High school diploma or GED
Skills and Experience (Essential)
* At least 18 years of age
* Basic computer skills
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
* Work experience in the hospitality or restaurant industry preferred
* Communication in other languages is helpful
Benefits:
401k after 90 days, fully vested, company match to 4%Medical/ Dental/Vision– eligible after 60 days
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Awesome Paid Time Off policy
Hilton Discounts Worldwide
Northwood Hospitality Discounts
Source: Hospitality Online
-
Front Office Agent
16 hours ago
Nashville, Tennessee, United States Hutton Hotel Full timeAbout this job...Front Desk Agents are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Front...
-
Hotel Jobs – Front Desk Agent
4 weeks ago
Nashville, Tennessee, United States Hilton Full timeJob Description:As a Front Desk Agent, you will welcome our guests to the hotel. Your welcoming smile and charming personality will overcome any traveling obstacle our guests may have encountered on their way to us. From the friendliest of guests through the most challenging service opportunities, your smooth demeanor and ethical work habits will provide a...
-
Surveillance Agent
15 hours ago
Nashville, Tennessee, United States French Lick Resort Full timeWhy you will enjoy this jobFrench Lick Resort is the Midwest's premier resort destination, featuring two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. he French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or...
-
Guest Experience Expert
2 weeks ago
Nashville, Tennessee, United States W Hotel Nashville Full timeAdditional Information Weekly pay, discounted parkingJob Number Job Category Rooms & Guest Services OperationsLocation W Nashville, 300 12th Avenue South, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and...
-
Guest Event Expert
6 days ago
Nashville, Tennessee, United States General Jackson Showboat Full timeJob Number Job Category Food and Beverage & CulinaryLocation Gaylord Gnrl Jackson Showboat, 2812 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about serving guests during a banquet or event. Instead, we want to build an...
-
Guest Environment Expert
4 weeks ago
Nashville, Tennessee, United States W Hotel Nashville Full timeAdditional Information Style Coordinator, Weekly Pay, Discounted Parking, Bilingual, English and Spanish, is a PlusJob Number Job Category Housekeeping & LaundryLocation W Nashville, 300 12th Avenue South, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs...
-
Spa Desk Agent
17 hours ago
Nashville, Tennessee, United States French Lick Resort Full timeWhy you will enjoy this jobFrench Lick Resort is the Midwest's premier resort destination, featuring two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. he French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or...
-
Call Center Agent
4 weeks ago
Nashville, Tennessee, United States Gaylord Opryland Resort & Convention Center Full timeAdditional Information 16-23 hours each week, open availability requiredJob Number Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAnswer, record,...
-
Front Desk Agent
4 weeks ago
Nashville, Tennessee, United States Virgin Hotels Nashville Full timeWho We AreWe love what we do and what we do is important We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences...
-
Front Desk Agent
3 weeks ago
Nashville, Tennessee, United States Virgin Hotels Nashville Full timeStarting at $19.10 an hourWho We AreWe love what we do and what we do is important We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to...
-
Front Desk Agent
1 month ago
Nashville, Tennessee, United States Gaylord Opryland Resort & Convention Center Full timeAdditional Information Evening and Weekend Availability RequiredJob Number Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just...
-
Front Desk Agent
1 month ago
Nashville, Tennessee, United States Gaylord Opryland Resort & Convention Center Full timeAdditional Information Evening shift and weekend availability requiredJob Number Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't...
-
Front Desk Agent
2 weeks ago
Nashville, Tennessee, United States The Inn at Opryland, A Gaylord Hotel Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Inn at Opryland A Gaylord Hotel, 2401 Music Valley Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want...
-
Front Desk Agent
2 weeks ago
Nashville, Tennessee, United States Gaylord Opryland Resort & Convention Center Full timeAdditional Information Overnight ShiftJob Number Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth...
-
Front Desk Agent
2 weeks ago
Nashville, Tennessee, United States Courtyard Nashville Downtown Full timeAdditional Information Full Time hours - Mainly Day Shift (7am-3PM) and some evening shifts (3PM-11PM), starting pay: $17.70/hrJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type...
-
Front Desk Agent
4 weeks ago
Nashville, Tennessee, United States Courtyard Nashville Downtown Full timeAdditional Information Full Time hours - Mainly Morning Shift (7am-3PM) and some Afternoon shifts (3PM-11PM), starting pay: $17.70/hrJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition...
-
Service Bartender
3 weeks ago
Nashville, Tennessee, United States Gaylord Opryland Resort & Convention Center Full timeJob Number Job Category Food and Beverage & CulinaryLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryPrepare drink orders for guests according to specified recipes using measuring systems....
-
CPS Service Technician
4 weeks ago
Nashville, Tennessee, United States Ingersoll Rand Full timeThe Centrifugal Service Technician – Compression Technologies and Services customers by installing, trouble shooting, repairing, and maintaining our centrifugal compressor product lines including Centac, Turbo Air models, and large reciprocating air compressors along with additional compressed air system components.This involves supervision of the...
-
Environmental Services Attendant
4 weeks ago
Nashville, Tennessee, United States French Lick Resort Full timeBASIC FUNCTIONThe Environmental Services Attendant ensures standards of cleanliness in assigned areas are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Must have high school diploma or high school equivalency diploma...
-
Dining Service Temporary Associate
4 weeks ago
Nashville, Tennessee, United States Davidson College Full timeGood guest service skills and good communication and interpersonal skills.The dining location schedules according to the needs of the students and various events.Food Handler certified or certification required within 30 days of employment.Knowledge of safe food handling and standard and sanitation practices.Food service experience preferred, but not...