Advanced Medical Support Assistant

2 months ago


Miami, United States Department Of Veterans Affairs Full time
Summary


The Advanced MSA will work collaboratively in an interdisciplinary coordinated care delivery model. They work with the Specialty Care patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.



Duties

This position is located within the Medical Administration (MAS) of the Miami VA Healthcare System (MVAHS) and Community Based Outpatient Clinics (CBOC) to include; Miami-Dade, Broward County, and Key West. The Advanced Medial Support Assistant continuously embraces and supports the mission, vision, and values of the VA Healthcare System.

  • Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical centers, and other agencies.
  • Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
  • Analyzes situations to determine what decisions can be made or if advise of higher authority is needed.
  • Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
  • Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
  • Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
  • Coordinates and schedules patient appointments, consultations and referrals with other clinics, specialties, and inter-facility as appropriate.
  • Consult Management.
  • Maintains patient's confidential records, copies, and file documentation.
  • Scans and enters information into VISTA, CPRS.
Work Schedule: Monday - Friday, 8am-4:30pm
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required



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