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Customer Service

4 months ago

Wixom, United States Randstad USA Full time
Does the idea of an open, challenging and collaborative environment put a smile on your face? A major company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues. See below for more details - and apply if you're interested and ready to interview soon

salary: $18 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Responsibilities:

Audit equipment registrations for accuracy of information in preparation for payment to distributors This includes validating information and generating reports for the accounting department to facilitate these payments. Receive and respond to customer inquiries via phone and email Research and respond to discrepancies Enter sales orders into system Obtain documentation from customers as needed Support sales and service representatives
 

Preferred Qualifications:

Organized, self-starter, and strong communicator Associate degree (2 years) or high school diploma with relevant experience. Three (3) to five (5) years Customer Service and/or accounting experience. At least intermediate knowledge of Microsoft Office.  ERP and ticketing system experience.  Salesforce / Freshdesk / LN experience a plus.

The essential functions of this role include:
working in a smoke free environment
SkillsFollow-upActive ListeningEmpathyERPCRMBasic Software SkillsBasic Computer SkillsCustomer ServiceClient ServiceCustomer RelationsCustomer supportCUSTOMER ORDERS/SALESCertified Financial Service AuditorCustomer Relationship Management
QualificationsYears of experience: 3 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.