Implementation Trainer

4 weeks ago

Saint Paul, United States Granicus Full time
The Company Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe. Want to know more? See more of what we do here.
This Product Trainer role lives within the customer engagement arm of the Granicus' OneView and GovQA product families and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform the public records experience.
As a Product Trainer, you'll be an expert on the OneView, and a key partner in the successful training initiatives across the United States. Your role is key to the complete customer life cycle, starting as early as pre-sale, by facilitating monthly webinars to educate current and prospective customers about the capabilities of our public records software, and ending with collaboration with members of the Training Team, including our Sr Tech Writer and Training Team Lead in creation of content that can be accessed through our Knowledge Base post-implementation.
Your role is responsible for the creation, maintenance, and facilitation of all Granicus training curriculum. This includes, but is not limited to, presentations, webinars, scripts, videos, and collaboration on supporting documentation.
During customer implementations, your role will support Implementation Consultants, Project Manager, Technical Writer and the Lead Trainer to ensure the Granicus customer is provided with training best suited for their implementation. Additionally, you will participate in State and County Enterprise Implementations in addition to the monthly webinars and customer training conferences. What your impact will look like:
  • Master the Granicus Product Family Platforms for OneView / GovQA
  • Create training plans and facilitate training sessions for Semi-Annual Training Conferences
  • Train and enable customers to utilize the OneView CRM (primarily) and GovQA Public Records Software via online training sessions.
  • Facilitate webinars for current and prospective customers.
  • Provides additional consulting and training services as need arises.
  • Proactively improve and design training resources and collateral for clients and internal peers
  • Identifies and troubleshoots training environment challenges and escalates as appropriate.
  • Work closely with Project Managers that interface with customers alongside you - to advise on progress and share ideas.
  • Effectively communicate your insights and plans to cross-functional team members.
  • Interact with both internal team members and external customers (end-users)
  • Ensure training deadlines are met and produced for on-time project deliverables.
  • Travel: Onsite travel to customer site is required for this role (up to 30%)
You'll love this job if:
  • 3 - 5 years of experience working in software/tech, specifically around user training facilitation
  • Proven track record of developing and maintaining reference-able customer relationships
  • You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
  • You can work both independently and as a member of cross-functional teams, some remote
  • You have a basic understanding of technology and the ability to learn new technologies quickly
  • You have a passion for customers
  • You have a relentless commitment to doing the most valuable work first
  • You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
  • You have excellent communications skills - listening, verbal, and written
  • You have the ability to create efficiencies in daily processes
  • You help drive your team's success
  • You value the importance of user experience
  • You will ensure timely and thorough communication of strategy, deliverable status, and results


+ bonus and benefits Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit
The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population
The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Benefits
At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
- Flexible Time Off - Medical (includes an option that is paid 100% by Granicus), Dental & Vision Insurance - 401(k) plan with matching contribution - Paid Parental Leave - Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance - Group legal coverage - And more
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.
GovDelivery is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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