Client Services Correspondence Representative

Found in: beBee S US - 2 weeks ago


Minneapolis, United States Radius Global Solutions Full time
Client Services Correspondence RepresentativeFull TimeSUPPORT
Jacksonville, FL, USRamsey, NJ, USRequisition ID: 2524

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.

Our executive team has been together since 1995 and continues to expand and advance the company's capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.

Summary of the Client Services Correspondence Representative:

The Client Correspondence Representative will receive, review, determine and execute the appropriate response for all incoming correspondence

Essential Functions of the Client Services Correspondence Representative:

  • Open, sort and distribute the incoming mail
  • Update weekly logs and productivity reports
  • Update Collection System
  • Prepare necessary letters to consumers
  • Request or retrieve Validation of Debt
  • Send Validation of Debt
  • Maintain copies of letters and documents sent to the customer or authorized third party
  • Coordinate client related requests with all internal business units

* Develop and apply knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures

* Regular attendance and timeliness are required due to the production-based nature of the business and client requirements

Non-Essential Functions of the Client Services Correspondence Representative:

* Provide proactive feedback to manager concerning process improvements for efficiencies

* Perform other duties as assigned

Requirements of the Client Services Correspondence Representative:

* High school diploma or equivalent required. Associates Degree preferred

* Experience interpreting account contracts, reports and client correspondence

* Excellent written and oral communication/interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner

* Strong computer proficiency (MS Office products)

* Effective customer service and follow through skills

* Excellent time management, organizational, analytical and problem-solving skills

* Ability to exercise good judgment and decision-making skills and pay attention to detail

* Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Benefits for the Client Services Correspondence Representative:

  • Paid Training
  • Health and Dental Insurance
  • Short- and Long-Term Disability
  • 401K match
  • Opportunity for growth for Career advancement
  • Paid Holidays
  • Paid Time off (PTO)

EEO/Veteran/Disabled


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