Client Services Representative

4 weeks ago


Minneapolis, United States Radius Global Solutions Full time

Position Title: Client Services Representative

FLSA Classification: Non-Exempt

Bonus Eligible: Not Applicable

Reports To: Client Services Manager

Approval or Revision Date: March 2018

Summary

The Client Services Representative will provide day-to-day support to assigned clients, account managers and internal business units. The position will be responsible for all client related reporting, correspondence, documentation, and deliverables. The representative will work with all areas including Operations, IT, HR, QA, Training, Accounting, and Sales. The primary responsibilities will include the management of multiple accounts and providing support to account managers and clients to meet contractual obligations, service levels, revenue goals and profitability.

Essential Functions

  • Provide administrative support to assigned clients and internal account managers.
  • Participate in pre-sales activities including requirements definition, deliverables management and implementation of new business.
  • Manage and coordinate all aspects of client related correspondence.
  • Maintain weekly/monthly productivity reports and consult with account manager on a regular basis to confirm accuracy and maintain timeliness.
  • Coordinate client related requests with all internal business units.
  • Coordinate and consolidate client profiles and satisfaction surveys with account management team to ensure proper forecast of new business, staffing requirements and overall client satisfaction.
  • All other duties as assigned.

Supervisory Responsibilities/Accountabilities

  • This position does not have Supervisory Responsibilities/Accountabilities.

Minimum Qualifications

  • 2yrs experience in Collection field.
  • Must display independent judgment in planning, analysis and decision-making.
  • Adept at using computer office productivity software and various Windows operating systems.
  • Minimum two years of client services experience with proven track record of managing multiple accounts.
  • Must demonstrate understanding of account contracts, reports and client correspondence.
  • Excellent written and oral communication skills.
  • Must be able to interact effectively with all levels of internal and external business units.
  • Must be flexible to operational and client timelines and requirements.
  • Positive attitude, detail oriented and highly motivated coupled with excellent documentation skills.
  • Ability to effectively prioritize and manage resources to meet the needs of multiple concurrent projects.

Working Conditions

  • Work is generally performed within an indoor office environment utilizing standard office equipment.
  • Travel: This position does not normally require overnight travel.

Physical Requirements

  • General office environment physical requirements such as sitting for long periods of time, extensive use of computers and keyboards, lifting of less than 20 pounds.



  • Minneapolis, United States VCA Animal Hospitals Full time

    VCA Animal Care Hospital in Richfield, MN is growing and looking to for a Client Service Representative to join our team! We are located in Richfield MN. Richfield is a small suburb of Southeast Minneapolis and is conveniently close to all major high Client Service, Representative, Service, Hospital, Animal Care, Retail, Client


  • Minneapolis, Minnesota, United States Radius Global Solutions Full time

    Position Title: Client Services Representative FLSA Classification: Non-Exempt Bonus Eligible: Not Applicable Reports To: Client Services Manager Approval or Revision Date: March 2018 Summary The Client Services Representative will provide day-to-day support to assigned clients, account managers and internal business units. The position will be responsible...


  • Minneapolis, United States Carlson Capital Management Full time

    Job DescriptionJob DescriptionSalary: At Carlson Capital Management (CCM), we deliver a fully integrated, client-centered wealth management experience that exemplifies superior care and upholds the industry’s highest fiduciary standards. Our employee-owned firm offers customized investment, estate, tax, retirement, insurance, and philanthropic planning to...


  • Minneapolis, United States Radius Global Solutions Full time

    Client Services Correspondence RepresentativeFull TimeSUPPORTJacksonville, FL, USRamsey, NJ, USRequisition ID: 2524 Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.Our executive team has been together since 1995 and continues to expand and advance the company's capabilities. We have 4,000+...


  • Minneapolis, Minnesota, United States Radius Global Solutions Full time

    Client Services Correspondence RepresentativeFull TimeSUPPORTJacksonville, FL, USRamsey, NJ, USRequisition ID: 2524 Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.Our executive team has been together since 1995 and continues to expand and advance the company's capabilities. We have 4,000+...


  • Minneapolis, United States DCM Services Full time

    Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance...


  • Minneapolis, United States Hair Club Full time

    MAJOR RESPONSIBLITIES: 25% Represent the Hair. Club brand: greet and engage members with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions. Ensures a clean and o Client Service, Coordinator, Service, Accounts Receivable, Client Relations, Beauty


  • Minneapolis, United States Empyrean Benefit Solutions Full time

    The Client Service Representative I provides high-quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations. CSR I's answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients; access information from a variety...


  • Minneapolis, United States Empyrean Benefit Solutions Full time

    The Client Service Representative I provides high-quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations. CSR I's answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients; access information from a variety...


  • Minneapolis, United States Canon Business Process Services Full time

    Overview The primary job duty for Office Administration Coordinator is to provide administrative support within the administration function, including (not limited to): project data gathering, invoice processing, various scheduling and calendar maintenance, supply ordering, and maintaining various chargeback allocations. Responsibilities Core...


  • Minneapolis, United States Hennepin County Medical Center Full time

    We are currently seeking a Welcome Services Representative to join our Welcone Services team. This full-time role will work on-site (Typical hours are 7:30 AM - 6:00 PM and some nights and weekends as necessary, which could be anywhere from 7:30 AM - Representative, Customer Service, Microsoft, Healthcare, Retail, Patient, Information


  • Minneapolis, United States TPI Hospitality Full time

    Homewood Suites by Hilton, St. Louis Park, MN Part-Time/ Salary: $17/hr Shifts: 12 noon to 8 pm & 3 pm to 11 pm We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Yo Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel


  • Minneapolis, United States The Family Partnership Full time

    Who We Are For more than 140 years, The Family Partnership has built strong families, vital communities, and better futures for children. We fulfill our mission through counseling, education, and advocacy, primarily in the greater Minneapolis and St. Paul area. The Family Partnership was founded in 1878 as the Minneapolis Humane Society to protect and serve...

  • Client Service

    2 weeks ago


    Minneapolis, United States Lurie Besikof Lapidus & Company, LLP Full time

    Lurie, LLP is seeking a Client Service & Project Coordinator with strong organizational, people, and process skills. This individual provides exceptional service to clients by understanding and anticipating the client's needs, providing clear and timely communication, and ensuring an exceptional experience is delivered. This role is an integral part of our...


  • Minneapolis, Minnesota, United States Radius Global Solutions Full time

    Position Title: Client Services Account Manager Home Department: Client Services Reports To: VP of Client Services/Director of Client Services Location: Corporate Sites/Remote FLSA Class: Exempt, Full-time Revision Date: 3/18/19 SummaryThe Client Services Account Manager provides support to key clients and serves as the point of contact for company/client...


  • Minneapolis, United States International Staff Consulting Full time

    Riverlink is working with a reputable financial services firm dedicated to exceptional wealth management. They prioritize ethical practices and client-centric service. Join their dynamic team focused on achieving financial goals. Position Overview: Support Private Wealth Managers in maintaining client relationships, conducting research, and leading projects....

  • Client Service

    3 weeks ago


    Minneapolis, United States Lurie Full time

    Lurie, LLP is seeking a Client Service & Project Coordinator with strong organizational, people, and process skills. This individual provides exceptional service to clients by understanding and anticipating the client’s needs, providing clear and timely communication, and ensuring an exceptional experience is delivered. This role is an integral part of our...


  • Minneapolis, United States Z Suite LLC Full time

    Job DescriptionJob DescriptionHomployeeHub is hiring! Are you interested in joining a fast-paced and growing company that helps bring teams together for fun and engaging virtual events? Are you an innovative, forward-thinking, creative problem-solver? If so, we'd love to hear from you!HomployeeHub was founded with the mission to help teams connect and...


  • Minneapolis, United States Bubbly Paws Full time

    Job DescriptionJob DescriptionSalary: $17/hr plus tipsLead Guest Service RepresentativeDo you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we’d love to meet you.We are looking for a Lead Guest Service Representative to join our team. This is a critical role to our stores and is the first impression of our brand for...


  • Minneapolis, United States CarePool Full time

    Company DescriptionCarpool is a rideshare service specifically designed for healthcare transportation in both rural and urban areas. We have combined the convenience of Uber with government regulations to ensure wheelchair accessibility and accept Medicaid/Medicare payments. Our mission is to provide customized transportation programs for payers,...