Automotive Service Technician
4 days ago
Job Title: Automotive Service Technician
Location: Onsite Detroit, MI
Responsibilities
Automotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection: Examining the vehicle's mechanical components and engine through software.
Diagnosing: Identifying problems with the vehicle
Explaining: Communicating with vehicle owners to discuss their concerns and explaining automotive problems and repairs to clients
Provide direct support to Client dealerships for diagnostic software and hardware issues with complexity related to specific vehicle modules and systems to supplement the escalation process through the Technical Assistance Center
Seek the support from Diagnostics System Specialists Level or liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA and other Client Customer Service Department
Provide quick and effective resolutions to dealer s technicians to prevent development of a backlog
Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system
Support client management to direct the needs of the service to ensure a high quality, continuously improving service
Provide preliminary triage of the ECU (Electronic Control Units) Software log events, primarily for Infotainment and Connectivity modules, provided from the customer via In-Vehicle trigger
Collaborate with module Engineers to identify existing or new issue
Identify the ECU Software for all ECUs on the target vehicles
Complex issues handling inquiries from the dealers with high accuracy and efficiency
You will use deductive reasoning to make sound business decisions
You will be required to multitask between tools in maintaining TSR (Technical Service Request) databases, validating input information and verifying towards solutioning with high attention to detail and sense of urgency
You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests
You should have working knowledge on automotive hardware, software issues, causes and remedies
You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technician
Review and validate TSR s from dealers/technicians including validating issue related historical data and information in client systems
Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Respond and act in a timely professional manner any escalations received
Qualifications
High School Education or Trade School Certificate
3 + years of experience in Product Support and Technical Assistance
Proficiency in automotive hardware and software systems with its functionality
Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience working and managing communications, with multiple cross-functional teams/stakeholders
Has experience in participating with process improvement projects (contributor/participant)
Trouble shooting Automotive controls
Vehicle support system
Automotive sensors
Automotive Software modules
Powertrain
Embedded automotive software
APIM (Accessory Protocol Interface Module)
PCM (Power-train control module)
PCU (Power control unit)
ADAS (Advanced driver-assistance systems)
Team oriented/team player
Situational/contextual awareness with the ability to assess the impacts of issues being sought for a support
Excellent critical and analytical thinking
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Excellent analytical skills and strong decision-making skills committed to resolution and compliance
Strong organizational, time and workflow management skills
Company Description
VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths.
-
Senior Automotive Technician
2 weeks ago
Detroit, Michigan, United States Alpha Automotive Full timePosition OverviewWe are seeking a Senior Automotive Technician to join our dynamic team at Alpha Automotive. The ideal candidate will possess ASE certification and demonstrate exceptional customer service abilities. You will be responsible for diagnosing and repairing a variety of vehicles, both domestic and international. Key Responsibilities Perform...
-
Automotive Service Technician
2 weeks ago
Detroit, Michigan, United States Monro Muffler Brake Full timeJob Title: Automotive Service TechnicianJoin Monro Muffler Brake, a prominent name in the automotive service and tire industry, where we prioritize our guests and value our team members. Our commitment to excellence has allowed us to service approximately five million vehicles annually, all while maintaining a personal touch.About Us:Founded in 1957 in...
-
Automotive Service Technician
2 weeks ago
Detroit, Michigan, United States Linked LLC Full timeJob OverviewAutomotive Service Technician RolePhysical Demands:Capability to lift up to 50 poundsAbility to operate in diverse weather conditionsWillingness to wear personal protective equipment throughout the workdayCapacity to move, bend, walk, crouch, and kneel for prolonged periodsKey Responsibilities of the Automotive Technician:Willingness to travel as...
-
Automotive Service Technician
3 weeks ago
Detroit, United States VDart Inc Full timeJob DescriptionJob DescriptionJob Title: Automotive Service TechnicianLocation: Onsite Detroit, MIResponsibilitiesAutomotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection: Examining the vehicle's mechanical components and engine through software. Diagnosing: Identifying problems with...
-
Automotive Service Technician
2 weeks ago
Detroit, Michigan, United States Goodyear Dunlop Tires Germany GmbH Full timePosition Overview:As an Automotive Service Technician at Goodyear, you will acquire practical experience in one of our Auto Service centers, utilizing your mechanical skills to identify and resolve technical issues while providing exceptional customer service.Key Responsibilities:1. Conduct line technician services, including routine inspections and...
-
Automotive Technician
1 month ago
Detroit, United States Monro MufflerBrake Full timeMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our...
-
Automotive Technician
2 weeks ago
Detroit, United States HCLTech Full timeAutomotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection: Examining the vehicle's mechanical components and engine through software.Diagnosing: Identifying problems with the vehicleExplaining: Communicating with vehicle owners to discuss their concerns and explaining automotive problems and...
-
Automotive Technician
2 weeks ago
Detroit, United States HCLTech Full timeAutomotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection: Examining the vehicle's mechanical components and engine through software.Diagnosing: Identifying problems with the vehicleExplaining: Communicating with vehicle owners to discuss their concerns and explaining automotive problems and...
-
Automotive Mechanic/Technician
1 week ago
Detroit, United States Monro Inc. Full timeJob DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our...
-
Automotive Mechanic/Technician
7 days ago
Detroit, United States Monro MufflerBrake Full timeMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our...
-
Automotive Technician
2 weeks ago
Detroit, Michigan, United States Workbox Staffing Full timePosition OverviewAre you an experienced automotive technician eager to be part of a vibrant workforce? We are in search of an Automotive Technician to join our team.Essential Qualifications:At least 1 year of experience in automotive repairFamiliarity with quality assurance processes is a plusCompetent in using computer systemsCapability to lift weights up...
-
Automotive Technician
6 days ago
Detroit, United States Bridgestone Americas Full timeCompany Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...
-
Automotive Electrical Technician
2 months ago
Detroit, United States zobility Full timeJob Description: Client Professional Services is looking for skilled Automotive Electrical Technicians in the Detroit, MI Area. This position is responsible for diagnosing electrical system circuit faults and repairing electrical wiring to OEM standards, diagnosing problems with all vehicles electrical systems, repairing damaged electrical parts, and...
-
Automotive Technician
5 days ago
Detroit, Michigan, United States Monro, Inc. Full timeJob SummaryWe are seeking a highly skilled and motivated Automotive Technician to join our team at Monro, Inc. As an Automotive Technician, you will be responsible for the efficient diagnosis, repair, and maintenance of guest vehicles.Key ResponsibilitiesPerform Brake and Suspension Repairs: Diagnose and repair brake and suspension systems to ensure safe and...
-
Automotive Technician
5 days ago
Detroit, Michigan, United States Monro Muffler Brake Full timeJob SummaryMonro Muffler Brake is seeking a skilled Automotive Technician to join our team. As an Automotive Technician, you will be responsible for the efficient diagnosis, repair, and maintenance of guest vehicles.Key ResponsibilitiesPerform brakes, suspension, tire installation, scheduled maintenance, diagnostics, and all manner of automotive repairs and...
-
Automotive Service Specialist
2 weeks ago
Detroit, Michigan, United States Monro, Inc. Full timeJob OverviewAs an integral part of our team at Monro, Inc., the Automotive Service Specialist plays a vital role in ensuring the optimal performance and safety of our customers' vehicles. This position is designed for individuals eager to advance their careers in the automotive industry.Key Responsibilities1. Execute a variety of automotive services...
-
Automotive Service Technician
2 weeks ago
Detroit, Michigan, United States DTE Energy Full timeAbout DTE Energy: DTE Energy stands as one of the largest diversified energy firms in the United States. For over a century, our electric and gas divisions have powered homes and contributed to the advancement of Michigan. As the leading provider of renewable energy in Michigan, we are dedicated to fostering a cleaner and healthier environment for future...
-
Automotive Repair Specialist
5 days ago
Detroit, Michigan, United States Monro Auto Service and Tire Centers Full timeJob SummaryWe are seeking a skilled Automotive Technician to join our team at Monro Auto Service and Tire Centers. As an Automotive Technician, you will be responsible for the efficient diagnosis, repair, and maintenance of our guests' vehicles.Key ResponsibilitiesPerform brakes, suspension, tire installation, scheduled maintenance, and all manner of...
-
Automotive Diagnostic Technician
3 weeks ago
Detroit, United States HCLTech Full time $50,000 - $55,000Job DescriptionJob DescriptionAutomotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection: Examining the vehicle's mechanical components and engine through software.Diagnosing: Identifying problems with the vehicleExplaining: Communicating with vehicle owners to discuss their concerns and...
-
Automotive Service Consultant
2 weeks ago
Detroit, Michigan, United States Ray Laethem CDJR Full timeJoin Ray Laethem Chrysler Dodge Jeep Ram as a Full-Time Automotive Service Consultant.Company OverviewEstablished automotive dealership with over 40 years of service in the industry.Dedicated to community engagement and excellence in service.Position OverviewOur service consultants provide exceptional customer support while facilitating communication between...